We're Hiring!
Founded in 2015, SingSaver’s mission is to empower people to lead healthier financial lives through increased financial literacy, helping them save money while becoming financially independent. SingSaver provides financial comparison tools that allow users to quickly and easily compare credit cards, personal loans, and insurance for free. The platform also provides resources to help consumers apply and make more informed decisions on personal finance products in Singapore. SingSaver is part of Hyphen Group, a series B-funded online financial marketplace whose investors include Goldman Sachs, Alibaba, World Bank Group member IFC, and Experian.
Why Join the SingSaver Team?
- Join a purpose-driven organisation: Join us in our mission of empowering people to build healthier financial lives by putting our users and transparency first.
- Work with a diverse, collaborative team: Our team of 250+ spans 6 markets and is made up of talented individuals from diverse backgrounds both professionally and culturally. Join a team that acts like owners and wins together.
- Grow with a fast-moving fintech start-up: Now reaching over 80 million users in Asia Pacific, we move fast and set the highest standards. We are committed to help our team members develop personally and professionally as the organisation grows.
Available Roles
We are expanding and have numerous roles available across SingSaver and Hyphen Group. Please select the below links to view the full job description and submit your application for faster review.
Alternatively, you may email your CV, cover letter, phone number and portfolio (if relevant) to jobs@hyphengroup.io
- Build and manage relationships with Singapore’s largest and leading financial institutions
- Lead new initiatives to grow revenue through new activities, campaigns and proposals
- Assist with ad-hoc account management projects/analysis for management-level initiatives
- Coordinate internal team on campaign execution and support
- Support the Finance Editorial team with blog article updates and web content (UX/UI copies)
- Participate and pitch in on Editorial meetings
- Brainstorm with our Editors, writers, SEO specialist, social media strategists and creative team on new story ideas / angles
- Attend team meetings with the Content team, and wider Marketing team
- Research on broad range of personal finance topics and keep an eye on news and trends
- Find creative personal finance angles to report on
- Pick up and be well-versed in ContentStack, the in-house web content management system
- Pitch, sell, negotiate and renegotiate commercial deals with FIs in Singapore by understanding their business needs and objectives
- Develop and execute against providers account plans, meet and exceed your targets
- Build and maintain strong, long-lasting relationship with the decision makers in marketing and sales
- Recruit, manage and lead Account Managers in Singapore.
- Conduct training in sales, negotiation and account management
- Measure and manage business development progress and build a performance-driven sales culture
- Monitor the activity of competitors and utilize learnings
- Ensure the regulatory environment is understood and complied with
- Articulate compelling value propositions around SingSaver's services
- Participate and pitch in on Editorial meetings
- Brainstorm with our Editors, writers, SEO specialist, social media strategists and creative team on new story ideas / angles
- Attend team meetings with the Content team, and wider Marketing team
- Support the Lifestyle Editorial team with blog article updates
- Research on broad range of personal finance topics and keep an eye on news and trends
- Find creative personal finance angles to report on
- Analyse SingSaver’s SEO with a structured approach and recommend a SEO Roadmap
- Collaborate with teams to implement successful SEO strategies
- Own the team’s objectives and KPIs and guide the team in achieving them
- Formulate reporting frameworks that best monitor and assess SEO performance
- Execute the day-to-day work of collecting data and reporting on traffic, rankings and SEO aspects in a meaningful way
- Optimise website content and technical SEO issues and recommend and implement solutions
- Conduct keyword research to guide our editorial teams
- Keep abreast of SEO and integrated marketing trends and keep the team informed
- Work closely with Product and Engineering to translate business and users’ goals into elegant but practical UI designs that can deliver on key business and user metrics.
- Use a data-driven approach to iterate and continually improve conversions on existing UX flows.
- Ensure designs are intuitive, by considering colours, buttons, typography, spacing, imagery, and responsive design.
- Work with the regional Product, Design and Engineering teams to support the localisation of new features and updates.
- Employ a user-centric design process, utilising appropriate design methods.
- Participate across all aspects of the design process (research, definition, ideation, design, testing).
- Development of user requirements, storyboards, wire frames, scenarios, flowcharts, design prototypes, and design specifications where required.
- Take ownership of SingSaver’s product design by proactively using your voice on behalf of our customers to influence decisions.
- Clearly articulate design decisions to team members and stakeholders.
- You will collaborate closely with product teams, designers and engineers and become a valued member of an autonomous, cross-functional team
- You will help the team plan, design and shape responsive web solutions
- Build compelling front end user experiences that excite and delight our consumers
- Enable product innovation through collaboration, evolution and experimentation
- Challenge the status quo - we aren’t hiring to stay as we are, we want people that are here to shake things up and show us new ways of thinking
Roles with Hyphen Group in Singapore
- Act as a relationship account manager for top eKos_connect clients after account signing. Your key client contacts will be the regional and local marketing teams at top-tier financial institutions (banks, insurance companies, etc.)
- Work with eKos_connect clients to conceptualize, plan, manage and report on tactical marketing campaigns to support business targets (leads, applications, etc.)
- Develop clear and effective internal project plans / briefs for these campaigns. This includes aligning on campaign targets amongst affiliates (through collaboration with eKos affiliate managers), Hyphen Group brands (through collaboration with local commercial and marketing leads) and eKos_connect clients
- Manage the execution of marketing campaigns which span across affiliates, channels and products. This includes managing the approval of campaign creatives (e.g. visuals and copy across channels such as digital ads, websites, etc.) on behalf of eKos_connect clients, ensuring adherence to campaign terms and conditions and facilitate the on-boarding of affiliates and channels
- Lead the campaign reporting process during and at the conclusion of the campaign period. This includes developing and agreed upon reporting template across all affiliates and ensuring the timely delivery of campaign analytics to the client
- Facilitate any client communication regarding the campaign with all other internal stakeholders, including changes in campaign objectives, timelines, etc.
- Assume shared responsibility of assigned campaigns and delivery of pre-set KPIs with stakeholders
- Understand our clients’ financial products and competition as well as affiliates’ user base and behavior in order to deliver on performance goals for eKos_connect
- Lead a team of 7, plus or minus 2, cross functional team members delivering value to your customers
- Build high quality, fault tolerant systems and products, owning all areas of implementation, frontend, backend, CI pipeline, automated test suites and operations
Work with your product owner and business stakeholders to define the product and tech roadmaps
Mentor the engineers in your team
Engage with the wider engineering organization, making sure your tech roadmap aligns with the other teams
- Drive full visibility of software delivery chain (status, estimates, efforts, deviations, time, quality).
- Gathering and analyzing requirements to be able to build and develop business cases
- Implement well managed, working and permanently improving software delivery process, managed team backlog for 2 to 3 sprints regularly
- Challenge assumptions behind requirements, push for product consistency and quality and drive implementation
- Engage with business stakeholders to ensure relevance of an evolving technology roadmap
- Helping to craft and implement the data pipelines and and infrastructure at Hyphen Group
- Applying sound data engineering principles and innovative data science to improve the financial lives of our customers
- Supporting a data-driven culture by building democratic, self-service data management and analysis tools with data privacy and governance as primary design goals
- Engaging with data stakeholders (including application engineers, management teams, business analysts and data scientists) as a subject matter expert on data engineering practices and the application of data science to complex business problems
- Bringing GitOps best practices to data management.
- Accelerating our operational excellence with data and enabling stakeholders for self-service data access and insights.
- Collaborating with the data platform team in the design and implementation of data ETL processes, infrastructure and tools.
- Implementing observability across our data systems, pipelines and processes
- Performing SRE responsibilities such as incident management, security auditing, capacity planning, service reliability and change management.
- Work with modern and relevant tools on a system that is continuously evolving
- Build high quality, fault tolerant systems and products, owning all areas of implementation, frontend, backend, CI pipeline, automated test suites and operations
Work with business, developers, QA to deliver features and solutions that help grow the company with tangible and visible results
- Contribute to the implementation of all core services and tech
- You have at least 3 years of professional experience working in a product-driven environment
- You know how to build user-friendly, secure, data-rich applications
- You have a deep understanding of current and emerging web trends
- You care about agile software processes, test-driven development, reliability and optimisation
- You are experienced with modern coding, testing, debugging and automation techniques
- Experience with scripting languages (such as PHP, Python, Ruby etc.)
- Experience with web technologies (JavaScript, HTML, CSS), and the latest web standards including HTML5 and CSS3, JavaScript frameworks (React/Redux/Angular) and tools (Webpack)
- You are not afraid of understanding and contributing to areas outside of the browser and it is a plus if you have experience in mobile application development
- You have excellent analytical and problem-solving skills, and can communicate your ideas
- You have experience working with backend engineers and designers when building user interfaces
- Build high quality, fault tolerant systems and products, owning all areas of implementation, frontend, backend, CI pipeline, automated test suites and operations
- Work with your product owner and business stakeholders to define the product and tech roadmaps
- Engage with the wider engineering organization, making sure your tech roadmap aligns with the other teams
- Lead operations and customer services efforts across markets (Hong Kong, Malaysia, Philippines, Singapore, Taiwan and Thailand)
- Create efficient and implement end-to-end processes and user journeys to support growing customer service needs and requirements
- Drive analysis and solutions that optimize operational flow with a focus on scalability and profitable growth
- Evaluate/implement business process automation tools to drive operational efficiency
- Work across businesses and cross-functionally (marketing, product, technology, commercial, finance) to identify problems/inefficiencies, create and implement processes to drive scalable solutions and improve customer service
- Solve problems that involve multiple stakeholders with different areas of expertise in a fast moving environment
- Devise procurement strategies including sourcing and negotiating with vendors
- Assist the commercial and finance teams to work with external partners (i.e., banks and insurers) to develop efficient reporting and delivery of processes
- Drive, develop and execute learning and talent development strategies, build a continuous learning culture and contribute to organizational effectiveness and change
- Lead, plan and execute talent review, succession planning and other learning and talent development processes based on business needs
- Work collaboratively with both internal stakeholders and external partners in the development and delivery of the leadership and talent development initiatives
- Track the effectiveness of the delivered programs and build analytics to take informed decisions regarding required enhancements to address current/future needs.
- Manage external service providers to ensure that best learning solutions are designed and delivered at maximum throughput
- Assist with organizational development initiatives such as employee engagement programmes, communication platforms and events
- Support the team during scrum ceremonies, ensuring effective and efficient meetings. Facilitate discussion of team conflicts toward resolution through examination of alternative approaches.
- Demonstrate strong organizational and influencing skills as a servant leader. Escalate impediments for effective resolution, react to problems quickly to secure team deliverables. Shield teams from external influences that can jeopardize sprint goals.
- Ensure teams understand and commit to specific realistic goals, and follow through accordingly. Hold self and others accountable for assigned tasks and issues while maintaining teamwork and a professional environment.
- Develop and maintain trust within the team, keeping them engaged, involved and informed.
- Promote continuous improvement within the team, consistently tracking and following up on retrospective items. Collect metrics to gain insight into team performance and report on team improvements.
- Maintain a strong and aligned relationship with product owners, promoting experimentation with disciplined learning. Work with them in maintaining backlogs - guiding the definition of complete and actionable backlog items with clear acceptance criteria and quality assurance.
- Assist teams in maintaining data integrity, completeness and accuracy in tools for work tracking and reporting.
- Ensure constant communication and provide visibility to stakeholders.
- Proactively grow skills, knowledge and mastery of agile methodologies. Provide guidance to the organization around best practices and leads strategic initiatives for adoption of best practices.
- Support the team during scrum ceremonies, ensuring effective and efficient meetings. Facilitate discussion of team conflicts toward resolution through examination of alternative approaches.
- Demonstrate strong organizational and influencing skills as a servant leader. Escalate impediments for effective resolution, react to problems quickly to secure team deliverables. Shield teams from external influences that can jeopardize sprint goals.
- Ensure teams understand and commit to specific realistic goals, and follow through accordingly. Hold self and others accountable for assigned tasks and issues while maintaining teamwork and a professional environment.
- Develop and maintain trust within the team, keeping them engaged, involved and informed.
- Promote continuous improvement within the team, consistently tracking and following up on retrospective items. Collect metrics to gain insight into team performance and report on team improvements.
- Maintain a strong and aligned relationship with product owners, promoting experimentation with disciplined learning. Work with them in maintaining backlogs - guiding the definition of complete and actionable backlog items with clear acceptance criteria and quality assurance.
- Assist teams in maintaining data integrity, completeness and accuracy in tools for work tracking and reporting.
- Ensure constant communication and provide visibility to stakeholders.
- Proactively grow skills, knowledge and mastery of agile methodologies. Provide guidance to the organization around best practices and leads strategic initiatives for adoption of best practices.
- Obsessed with continuous compliance
- Fascinated by the possibilities inherent in IaaS but constantly worried about incidents resulting from misconfiguration.
- Fully in tune with the need to ensure that the security of applications and local controls and user privileges are as important as security of cloud based resources.
- Able to work independently and prioritize your own work and influence the priorities of others when needed.
- Cautious about the balance between risk, cost, and perfection.
- Build high quality, fault tolerant systems and products, owning all areas of implementation, frontend, backend, CI pipeline, automated test suites and operations
- Work with your product owner and business stakeholders to define the product and tech roadmaps.
- Mentor the engineers in your team.
- Engage with the wider engineering organization, making sure your tech roadmap aligns with the other teams.
- Lead a team of 7, plus or minus 2, cross functional team members delivering value to your customers.
- Build high quality, fault tolerant systems and products, owning all areas of implementation, frontend, backend, CI pipeline, automated test suites and operations
- Work with your product owner and business stakeholders to define the product and tech roadmaps.
- Mentor the engineers in your team.
- Engage with the wider engineering organization, making sure your tech roadmap aligns with the other teams.
- Build high quality, fault tolerant systems and products, owning all areas of implementation, frontend, backend, CI pipeline, automated test suites and operations
- Work with your product owner and business stakeholders to define the product and tech roadmaps.
- Mentor the engineers in your team.
- Engage with the wider engineering organization, making sure your tech roadmap aligns with the other teams.
- Lead a team of 7, plus or minus 2, cross functional team members delivering value to your customers.
- Build high quality, fault tolerant systems and products, owning all areas of implementation, frontend, backend, CI pipeline, automated test suites and operations
- Work with your product owner and business stakeholders to define the product and tech roadmaps.
- Mentor the engineers in your team.
- Engage with the wider engineering organization, making sure your tech roadmap aligns with the other teams.
- Collaborate with project owners and developers to design products from inception to delivery - from rough wireframes to rich UI experiences including interaction designs.
- Generate clear ideas, concepts, and refined UI from beginning to end.
- Present ideas, concepts, and design solutions to peers and stakeholders in a clear, confident and persuasive manner.
- Collaborate with our front-end developers during development of your designs.
- Contribute to and help maintain the Hyphen design system.
- Identify and troubleshoot UI/UX problems and constantly seek to improve the user’s experience of the platform.
- Plan and conduct User Testing and Usability Testing to support the design of new and existing products from a user-centered design perspective across multiple markets in Asia.
- Co-creation and ideation with C-level and other stakeholders on various initiatives, collaborate and contribute to strategies to support overall company growth.
- Work together with the design team to define and improve new and existing processes to support structured and efficient product design.
- Getting things done in a fast-paced environment.
- Maintain services once they are live by measuring and monitoring availability, latency, data integrity and overall system health
- Perform L2 and L3 production support. Triaging application issues, quickly resolving system-wide outages, communicate updates, and execute root cause analysis to prevent future service disruptions
- Define and enforce Service Level Management activities and SLAs
- Improving the application monitoring to make sure we are able to detect and triage production issues within SLAs
- As owners of the space the team also drives stability by detecting issues and working with engineering teams to implement the improvements
- Leadership of SRE team with strong views on ways to improve and advance our SRE capabilities
- Manage the full hiring lifecycle including, but not limited to - sourcing, talent pooling, process design, assessment, offer management and salary trends
- Work closely with hiring managers and conduct job briefing to have a comprehensive understanding of the hiring needs for each position
- Identify sourcing strategies to find quality candidates in the most cost-efficient way
- Source potential candidates through various channels (e.g. social platforms, professional networks, online job portals and employee referrals)
- Screen resumes and qualify candidates for interview.
- Responsible for candidate management and ensuring a positive experience to both successful and unsuccessful candidates.
- Be proactive in understanding the job market and suggesting relevant strategies in order to attract talent
- Manage relationships with recruitment agencies
- Providing regular hiring status reports to stakeholders
- Drive recruitment best practices and initiatives across the business
- An obsessive automator who only wants to manually test things once.
- A concise documentor who takes as much care of their README.md as they do their service interface.
- An owner end to end, Frontend, Backend, CI/CD, Operations, understanding what it takes to build a resilient, scalable service and support it in production.
- A problem solver focused on user experience.
- A team leader, with prior experience mentoring junior engineers and facing off to business stakeholders.
- Experienced with JVM languages like Java or Kotlin and some working knowledge of a scripting language such as python or JavaScript.
- Familiar with Kubeternes and write your applications docker first.
- Plan and conduct User Testing and Usability Testing to support the design of new and existing products from a user-centered design perspective across multiple markets in Asia.
- Work together with the design team to define and improve new and existing processes to support structured and efficient product design.
- Work with the regional design team with a user-centred approach, from ideation to user experience design to final interface design execution and collaborate with our front-end developers during development.
- Contribute and to our design system managing consistency across brands and markets.
- Collaborate with all designers across all regions on user research, customer journeys, personas, wireframing, prototypes, and interaction design ideas in order to communicate our vision to stakeholders.
- Co-creation and ideation with C-level and other stakeholders on various initiatives, collaborate and contribute on strategies to support overall company growth.
- Work closely with developers and product leads to deliver features and products out target audiences love.
- Influential communication and stakeholder management skills with demonstrated success presenting design in a clear, confident and persuasive manner.
