Credit card applications require some time to be processed. If you’re wondering about the status of your application, you can get an update through various methods and channels. 

Thanks to the convenience and power of digital banking, applying for a credit card is a simple task. All it takes is a few clicks to submit your credit card application in a snap. 

Your provider will need a few business days to process your application. If you find yourself wondering if the delay is business-as-usual, or a sign that something may be wrong with your application, checking the status of your application can help you clear things up. 

Table of contents:

• How to check credit card application status?
• What is the typical process when applying for a credit card?
• How to track credit card applications for various issuers
  • American Express credit cards 
  • DBS/POSB credit cards
  • UOB credit cards
  • Standard Chartered credit cards
  • DCS credit cards
  • Bank of China credit cards
• Frequently Asked Questions (FAQs)

How to check credit card application status?

Generally, the best way to check your credit card application status is by directly contacting your bank. You will be given an update on your application, or informed if you need to take any further steps such as submitting additional documents. 

You may check the status of your credit card application via the following channels, although the actual channels available may vary according to your bank:

• Via your mobile banking app
• Via your online banking
• Calling the customer service hotline
• Emailing your bank
• Submitting an online request form 

It may be helpful to take note of the expected duration of your credit card application, which would be communicated to you during the application process. 

Commonly credit cards may take anywhere from five to 14 business days to be processed, longer if there is missing or inaccurate information or documentation. 

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What is the typical process when applying for a credit card?

The credit card application process is largely the same for most card issuers, as outlined below. Take note that your bank may have extra steps to follow during the application. 

In general, here are the steps when applying for a credit card in Singapore. 

Step 1: Choose the credit you want by browsing providers’ websites. You can also compare credit cards using SingSaver.

Step 2: Once you’ve selected the credit cards you want to apply for, check the eligibility requirements. Only proceed if you fulfil all requirements. 

Step 3: Apply for your credit card online. Follow the on-screen prompts to submit your application. 

Step 4: Be sure to gather and submit any supporting documents required. You should also click through the application process until you complete your application. 

Step 5: Wait for your bank or card issuer to contact you with the outcome of your application. If your application is approved, you may receive an SMS, email or notification in your mobile app. Look out for a confirmation letter and your brand new credit card to arrive  in your mailbox in a few days. 

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How to track credit card applications for various issuers

American Express credit cards

To inquire about the status of your card application, call American Express New Accounts on 1-800-392-2000. 

It takes approximately 14 business days to process a new application.

DBS/POSB credit cards

With digibank mobile app 

1. Login to your digibank mobile app
2. Tap on “More info”
3. Scroll down to “Apply” and select “Application Status”
4. Tap “Submitted” to view your application date and status
5. Tap “Completed” to view your completed applications

With digibank online

1. Login to digibank online
2. Complete the authentication process
3. Under “Apply”, click on “More Application Services”
4. Under “Cards & Cashline Application and Services”, click on “View Application Status”
5. Each of your application dates and status will be displayed

UOB credit cards

With TMRW app

1. Tap open your TMRW App.
2. Login with your username and password.
3. Then, go to the side bar menu and select "Settings".
4. Tap on “Application Status” to view the status of your application.

Via UOB website

1. Visit the UOB website (https://www.uob.com.sg/personal/index.page)
2. Mouseover “Cards”
3. Under “Tools”, click on “Card Application Status”
4. Enter your application ID and date of birth, and follow the on-screen prompts

Standard Chartered credit cards

With SC mobile banking app

1. Login to your SC mobile banking app
2. Go to “Help & Services” in the Services tab located at the bottom right corner, and tap on ‘View All’.
3. Select the “Status” tab to view your service requests.
4. Click or tap on each service request to view more details.

DCS credit cards

Via DCS website

1. Go to https://cards.dcscc.com/card-status
2. Fill in the fields and click the orange button

Via Card Application office

1. Tel: +65 6416 0850 (during office hours)
2. Email: telemkt@dcscc.com

Bank of China

Via customer service centre

1. Tel: 1800-338-5335 (24-hour hotline)

 

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Frequently Asked Questions (FAQs)

There could be a number of reasons behind having your credit card application rejected. Some reasons, such as insufficient documents, may be remedied, while others such as insufficient income may not. 

It’s best to contact the bank to find out the reason why your application was rejected, and what you can do in response. 

Ensure your information and personal details are correct and up-to-date to avoid having to submit additional documents. 

If you have an account, apply via SingPass to reduce time spent retrieving your personal information. 

Be sure to submit any and all supporting documents required when applying for your card. 

Submit your application via your mobile banking app or Internet banking, instead of by post. 

Make sure that you fulfil all eligibility requirements, as not meeting the standards required will likely cause your application to be rejected. You should also pay attention to the interest rate, annual fee, and other fees and charges. 

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