NTUC Income Drivo Car Insurance (Review): Sturdy Plan with Comprehensive Benefits

Alevin Chan

Alevin Chan

Last updated 24 June, 2021

High claims limits, useful (if modest) benefits and affordable price combine for a motor insurance policy that goes the distance.  

When it comes to car insurance, NTUC Income’s Drivo plan is among the top choices of many Singaporean drivers. 

This is because the plan provides sturdy protection and a comprehensive range of benefits, along with useful add-ons that can help you save more. 

No doubt, its affordable pricing (unless you’re deemed to be high-risk) also contributes to its popularity. 

Let’s take a closer look.

Par value cover for vehicle damage or lossHigh excess of S$600 per claim (but waiver may be purchased)
High cover against third-party claims (S$5 million for property damage, unlimited for death)Does not cover personal belongings
Includes personal accident coverage of up to S$50,000  Can be expensive for younger drivers
Unlimited windscreen cover with low excess of S$100
Range of useful optional benefits, including excess waiver and NCD protector

Key features of NTUC Income Drivo Car Insurance

#1: Comprehensive range of benefits 

NTUC Income Drivo Car Insurance offers a comprehensive range of benefits for vehicle, driver and third-parties - all in an affordably priced package. 

The policy covers you up to the full market value for loss or damage of your vehicle, which should allay any fears about insufficient compensation in case of accident or theft. Also included are personal accident cover, as well as third-party liability.

There are also optional benefits offered that can help you further drive down expenses in case of a claim. 

#2: High cover for third-party claims

This policy is noteworthy for its high cover against third-party claims.

Should there be death or injury caused to a third party, the policy provides unlimited cover against any claims, which should be helpful in achieving an expedient resolution. 

As for third-party property damage, the policy offers a maximum claim of S$5 million, which should be more than adequate for all but the most severe cases. 

#3: Unlimited cover for windscreen damage

You don’t need to get into a serious accident to require windshield repairs. An errant pebble speeding your way can leave you with an ugly crack that could propagate across your entire windshield. 

Should that happen, you’ll need to get a replacement, as continued driving with a compromised windshield could cause it to shatter. 

Hence, it is good that NTUC Income Drivo Car Insurance offers unlimited cover for windshield repairs, as it will help you ensure a safe drive. Do note that you’ll need to pay an excess of S$100 per claim, though.

Important exclusions to note

Like with all insurance policies, it is important to know what they cover, as well as what they do not. 

We’ve highlighted some of the more important exclusions here. For the full list, do refer to the policy documents

The insurer will not pay for:

  • any loss or damage arising from a criminal breach of trust;
  • any transport expenses or any losses due to unavailability of parts or accessories;
  • any loss or damage to personal items in your vehicle;
  • any loss or damage to accessories not installed by the car distributor;
  • any indirect loss whatsoever

For whom is NTUC Income Drivo Car Insurance best suited?

NTUC Income Drivo Car Insurance is affordably priced, especially if you don’t belong in a high-risk category. 

The plan is quite comprehensive, offering cover not just for vehicle repairs, but also for personal accident and third-party claims. Of note is the unlimited claims limit in case of third-party death, and the S$5 million cover against damage to third-party property.   

While the plan comes with a S$600 excess applicable on each claim, you can opt to pay extra to have this excess waived. 

All these add up to a car insurance plan that offers sturdy protections that should suit the needs and wallets of most Singaporean drivers. 

Plan tiers, premiums and latest promotions

Below, we’ve summarised NTUC Drivo Car Insurance for easy reference.

Drivo is offered in two tiers – Classic and Premium – and the only difference between the two is that the more costly Premium option allows you to choose your own preferred workshop for vehicle repairs. The Classic plan, in contrast, limits you to a workshop chosen by Income. 

If you’re driving a new car that is still under warranty, you’ll probably want to spring for the Premium plan to ensure you can use your dealer’s workshop.

Vehicle repairsPremium: Choice of any workshopClassic: Workshop chosen by Income
Loss or damage to vehicle due to accident, fire or theftUp to market value at time of loss or damage
Damage to third-party propertyUp to S$5,000,000
Death or injury to third partyUnlimited
Medical expensesUp to S$1,000
Personal accident benefitsUp to S$50,000
Towing serviceUp to S$500
Windscreen coverUnlimited
ExcessPolicy excess: S$600 per claim
Windscreen excess: S$100 per claim
Unnamed driver excess: Up to S$2,500
Optional benefitsNCD Protector (only applicable to policies with at least 30% NCD)
Daily transport allowance: S$50 (maximum 7 days)
Excess waiver (for policy excess only)

How much does NTUC Income Drivo Car Insurance cost?

Young, male, inexperienced drivers tend to be penalised by auto insurers, who deem them to be high-risk drivers and thus charge them higher premiums.

So we constructed a similar driver profile when fishing for a quote. Here are the yearly premiums offered for a 23-year-old male driver with less than two years behind the wheel, driving a 1.3l Suzuki Swift Sports:

  • Drivo Classic: S$5,257.26 (S$483.10 per month)
  • Drivo Premium:S$7,340.97 (S$611.75 per month)

To get a quote reflecting your own driver profile, head over to this page.

What promotions are there for NTUC Income Drivo Car Insurance?

Up to S$250 in CapitaVouchers

  • Use code CAR2021 during checkout to qualify
  • Receive CapitaVouchers worth S$80, S$150, S$200 or S$250 (depending on premiums, see table below)
  • Promotion eligible only for new sign-ups
  • Valid till 2 July 2021
Minimum premiumsCapitaVouchers
S$600 to S$799S$80
S$800 to S$1,399S$150
S$1,400 to S$1,699S$200
S$1,700 or moreS$250

How to claim?

In the event of an accident:

  • Be sure to make a report by the end of the next working day to avoid affecting your No-Claims Discount
  • Pay a visit to NTUC Income’s Motor Service Centre for assistance on your claim needs

To make a claim for theft, fire or other issues:

  • Use the online motor insurance claims form here
  • Follow the on-screen prompts to submit your claim

Other options:

  • You may also contact speak to a Customer Service Officer at +65 6788 6616
  • Alternatively, you could pay a visit to a claims servicing branch for assistance

Read these next:
5 Things to Consider Before Buying Car Insurance in Singapore
5 Best Car Insurance Plans in Singapore (June 2021)
Car Insurance 2019: What You Need To Know And How These 5 Factors Determine Your Car Insurance Premium
Personal Accident Insurance: What Does It Cover and Should You Buy One?How Much Does It Truly Cost To Maintain A Car In Singapore?

An ex-Financial Planner with a curiosity about what makes people tick, Alevin’s mission is to help readers understand the psychology of money. He’s also on an ongoing quest to optimise happiness and enjoyment in his life.