FWD Travel Insurance Review 2024: Is It the Best Choice for Singaporean Travellers?
Updated: 25 Jul 2025
As a Singaporean traveller, you know the importance of being prepared. FWD offers a range of coverage options designed to protect you from unexpected hiccups. But is FWD travel insurance good enough to meet your needs and keep you covered, let's check out!
Written bySingSaver Team
Team
Key Takeaways
FWD Travel Insurance caters specifically to Singaporean travellers
Coverage options vary to suit different travel needs and budgets
Competitive pricing and potential discounts are available
The claims process and customer service will be examined
We'll weigh the pros and cons to help you make an informed decision
Introduction to FWD Travel Insurance: Protecting Your Adventures
FWD Insurance has made a significant impact in Singapore's insurance market since its launch in 2016. As a digital-first insurer, FWD offers innovative products tailored to meet the evolving needs of Singaporeans. Their travel insurance policies have gained attention, with FWD insurance Singapore reviews highlighting their competitive pricing and comprehensive coverage.
FWD Insurance Overview
FWD's approach to insurance is refreshingly simple. They aim to make insurance easy to understand, convenient to buy, and quick to claim. This philosophy extends to their travel insurance offerings, which cater to various traveller types and budgets, from those planning a quick getaway or those embarking on long-haul adventures.
Travel Insurance Importance for Singaporeans
For Singaporeans who love to explore the world, travel insurance is not just a luxury—it's a necessity. It provides crucial protection against unforeseen circumstances such as trip cancellations, medical emergencies abroad, and lost luggage. With the rising costs of overseas medical care, having adequate coverage can save you from significant financial strain and allow you to enjoy your pasta in Paris without worry.
Read More: Best Travel Insurance for Pre-Existing Conditions
Key Features of FWD Travel Policies
FWD's travel insurance stands out with its unique features:
-
Pre-existing medical condition coverage (subject to terms)
-
Terrorism cover included in all plans
-
Sports equipment protection
-
Pet care benefits
These features, combined with competitive premiums, make FWD a strong contender in the Singaporean travel insurance market. As you plan your next adventure, considering FWD's offerings might be a wise step towards ensuring a worry-free journey, whether you're off to experience Chinese New Year in China or a white Christmas in Europe.
Read More: Best Travel Insurance Reviews
FWD Travel Insurance Review: Coverage Options to Suit Every Traveller
FWD travel insurance coverage offers a range of plans to suit different travel needs. Whether you're embarking on a short weekend getaway to Bali or a long international trip to experience the Northern Lights, FWD has options for you.
The basic plan covers essentials like medical expenses and trip cancellations. For those seeking extra peace of mind, the premium plans provide higher coverage limits and additional benefits, ensuring you're protected even if you decide to try some exotic food in a street market.
|
Coverage Type |
Basic Plan |
Premium Plan |
|---|---|---|
|
Medical Expenses |
Up to $200,000 |
Up to $1,000,000 |
|
Trip Cancellation |
Up to $5,000 |
Up to $15,000 |
|
Lost Luggage |
Up to $3,000 |
Up to $5,000 |
|
Travel Delay |
$100 per 6 hours |
$200 per 6 hours |
FWD's policies include coverage for adventure activities, making them ideal for thrill-seekers. You're protected while engaging in activities like bungee jumping, skydiving, and white-water rafting, so you can be as "shiok" as you want on your travels.
For frequent travellers, FWD offers annual multi-trip plans. These provide continuous coverage for multiple trips throughout the year, saving you time and money on repeat bookings, perfect for those who constantly jet off for long weekends.
Remember to read the policy details carefully to understand the full extent of your FWD travel insurance coverage. This ensures you choose the plan that best fits your travel style and destination.
Read More: Best Travel Insurance for Skiing
Pricing and Value for Money: Is FWD the Most Kiasu-Friendly Option?
When considering travel insurance, cost is a crucial factor. FWD Travel Insurance offers competitive pricing that stands out in the Singaporean market. Is FWD travel insurance good value for your money? Let's break it down and see if it's truly the most kiasu-friendly option out there.
Premium Comparison
FWD's premiums are often lower than those of other major insurers. For a 7-day trip to Asia, here's how FWD stacks up against competitors:
Insurer | Basic Plan | Mid-Tier Plan | Premium Plan |
|---|---|---|---|
FWD | $25 | $35 | $45 |
NTUC Income | $35 | $45 | $60 |
AXA | $32 | $42 | $55 |
Cost-Benefit Analysis
FWD's policies offer substantial coverage at lower prices. Their basic plan includes essentials like medical expenses and trip cancellation. Higher-tier plans provide added benefits such as adventure sports coverage and higher claim limits, ensuring you're covered even if you try some risky activities.
Discounts and Promotions
FWD frequently runs promotions, making their already competitive rates even more attractive. You can often find discounts of up to 40% on annual plans or special rates for family coverage. These offers enhance the value proposition, making FWD travel insurance good for budget-conscious travellers seeking comprehensive protection without breaking the bank.
Claims Process and Customer Service: Smooth Sailing or Siao Experience?
FWD's claim review process aims to provide a smooth experience for policyholders. You can file claims online through their user-friendly portal or mobile app, making it convenient for travellers on the go.
While many users praise the efficiency of FWD's claim review system, some have reported occasional delays during peak travel seasons. It's worth noting that complex claims might take longer to process, so keep this in mind when planning your trip, especially if you're travelling during Chinese New Year or other busy periods.
Aspect | Rating | Comments |
|---|---|---|
Claim Filing Ease | 4.5/5 | User-friendly online portal |
Processing Speed | 4/5 | Generally quick, may slow during peak times |
Customer Support | 4/5 | Responsive across multiple channels |
Overall, FWD's claim review process and customer service receive positive marks from most policyholders. The company's commitment to digital solutions enhances the customer experience, making it a solid choice for tech-savvy travellers seeking hassle-free insurance management. It's not quite as satisfying as a perfectly pulled teh tarik, but it comes close in terms of smoothness.
Pros and Cons of FWD Travel Insurance: Shiok or Not?
When considering FWD Travel Insurance, it's crucial to weigh its strengths and weaknesses. Let's explore the advantages and potential drawbacks to help you decide if it's the right choice for your travels, whether you're planning to chope a spot on a tropical beach or explore bustling city markets.
Advantages of choosing FWD
FWD Travel Insurance shines with its competitive pricing and comprehensive coverage. Many travellers appreciate the straightforward policy terms and the flexibility to customise their plans. The digital-first approach makes it easy to purchase and manage your policy online, saving you time and hassle - perfect for the kiasu Singaporean who wants everything sorted quickly and efficiently.
Potential drawbacks to consider
While FWD offers many benefits, it's worth noting that their customer service might not be as extensive as some traditional insurers. Some users have reported longer response times for claims processing. Additionally, the lack of physical branches might be a drawback for those who prefer face-to-face interactions or need to discuss complex issues over a cup of coffee.
Is FWD travel insurance good for your needs?
Ultimately, the suitability of FWD Travel Insurance depends on your specific requirements. If you're comfortable with digital platforms and prioritise affordability without compromising on essential coverage, FWD could be an excellent choice. However, if you value in-person support or have complex travel needs, you might want to explore other options. Consider your travel style, budget, and preferences to determine if FWD travel insurance is good for your next adventure.
Frequently asked questions (FAQ)
FWD Travel Insurance provides comprehensive coverage options for medical emergencies, trip cancellations, lost luggage, and other travel-related risks. They offer different plans to cater to various travel needs and budgets, ensuring you're covered whether you're sampling street food in Bangkok or skiing in the Alps.
FWD's pricing is generally competitive, with premiums being on par or slightly lower than other leading travel insurers in Singapore. However, it's essential to conduct a cost-benefit analysis to determine if FWD offers good value for your specific needs, especially if you're planning multiple trips during long weekends.
VFWD aims to provide a straightforward claims process, with options to file claims online or through their mobile app. Their customer service team is available to assist with any queries or issues that may arise during the claims process.
FWD occasionally offers discounts or promotional offers for their travel insurance policies. It's advisable to check their website or contact their customer service representatives for the latest deals and promotions, especially during holiday periods.
The suitability of FWD Travel Insurance depends on your specific travel requirements and budget. Consider factors such as the coverage options, pricing, claims process, and customer service to determine if FWD aligns with your needs as a Singaporean traveller, whether you're planning a quick getaway to Bintan or a month-long European adventure.
Some advantages of FWD Travel Insurance include comprehensive coverage options, competitive pricing, a user-friendly claims process, and responsive customer service. However, it's important to weigh these advantages against any potential drawbacks based on your individual circumstances and travel style.
Yes, FWD Travel Insurance does cover many adventure activities, making it a good choice for thrill-seekers. However, it's important to check the policy details for specific activities, as coverage may vary depending on the plan you choose and the level of risk involved in the activity.
FWD aims to process claims quickly, with many customers reporting resolutions within a week. However, processing times can vary depending on the complexity of the claim and the documentation provided. It's always best to submit your claim as soon as possible and provide all necessary information to ensure a smooth process.
FWD does offer coverage for some pre-existing medical conditions, subject to terms and conditions. It's crucial to declare any pre-existing conditions when purchasing your policy and check the specific coverage details to ensure you're adequately protected during your travels.
FWD offers annual multi-trip plans that can be cost-effective for frequent travellers. These plans provide continuous coverage for multiple trips throughout the year, which can be particularly beneficial for those who often travel for business or pleasure. However, it's important to compare the coverage and cost with other options to ensure it meets your specific needs.
About the author
SingSaver Team
At SingSaver, we make personal finance accessible with easy to understand personal finance reads, tools and money hacks that simplify all of life’s financial decisions for you.