Aviva Home Insurance (Review): Basic Home Protection That’s Easy on the Wallet

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A budget home protection plan that can also cover more complex needs. 

The Aviva Home Insurance plan is among the most basic and low-cost home insurance on the market, which makes it a good match for homeowners or tenants seeking a straightforward plan.

Available in three tiers, the plan offers coverage for items that are most likely to be damaged in the case of a household catastrophe, such as a fire, explosion or burst pipes leading to water damage. The plan also offers benefits in case of theft or break-ins, civil unrest and vehicular impact. 

Homeowners seeking to extend their protection to include other personal belongings or home contents can do so by opting for the higher tier plans. There is also a suite of add-ons that offer protection against specific incidents, such as loss of papers and accidents involving family members. 

Let’s dive in for a closer look. 

Pros and cons of Aviva Home Insurance

ProsCons
Basic plan is extremely budget-friendly, while extended protection and higher coverage for those with a larger budget are also availableDoes not cover damage to building; hence must be used with adequate fire protection insurance
Separate claims limit for renovations and home contents Claim limits for renovation, home contents and personal liability are comparatively lower vs other home insurance plans 
Includes alternative accommodation benefit 
Available for both homeowners and renters
Has 24/7 emergency home assistance hotline

Key features of Aviva Home Insurance

#1: Provides basic home insurance cover at wallet-friendly rates 

The Aviva Home Insurance plan may not have the most exciting claims limit, but it will appeal to homeowners or tenants with affordability in mind. 

The basic plan, Home Lite, is among the cheapest home insurance plans on the market, covering most common household needs for just a few dollars a month. 

In exchange for such low premiums, the claims limits are correspondingly lower. However, the amounts covered are not stingy either, and could very well meet the needs of simple lifestyles or modest homes. 

#2: Add-ons and higher tier plans for flexible choices

A good home insurance plan is designed to be flexible, allowing homeowners to meet changing needs. The Aviva Home Insurance plan starts off with basic protections, which you can grow or extend simply by changing tiers or including add-ons. 

This makes the plan a good choice for homeowners who seek flexibility in their home insurance plans. 

#3 Receive claims via PayNow

If you ever need to make a claim on your home insurance plan, Aviva offers disbursement of your benefits via PayNow. This could potentially be a speedier and more convenient option over other insurers that may choose a bank transfer or to cut a check instead. 

Important exclusions to note

One very important thing to note about this plan: It does not cover damage to buildings. What this means is that in scenarios such as fire, where soot can blacken the corridor and other common areas, your policy will not cover the costs of repairs and cleaning up. 

Hence, it is thoroughly recommended that this plan be used together with a fire insurance plan, such as the one HDB requires all homeowners to sign up for.

Besides that, Aviva Home Insurance comes with its own set of exclusions, some of which could be unexpected to those not familiar with insurance products.

We have highlighted some of the more noteworthy ones, under which any claims will be rejected. For a full list of exclusions, be sure to refer to the policy documents.

  • Deliberate, malicious acts, negligence or failure to avoid or minimise injury or damage by you or your household members
  • If your house had been vacant for more than 14 days
  • In case of burst water pipes and such, the policy will not cover the first $250. It will also not cover the cost of repairs to these items (only damage occurring from water flooding will be covered)
  • Loss or damage caused by domestic animals

Who is Aviva Home Insurance best for?

With premiums among the lowest in the market, Aviva Home Insurance is targeted at homeowners and renters who wish to have some basic protection for their residences and belongings – without paying too much for it.

Of course, low premiums mean lower protection levels, which is why this plan may be more suitable for first-time homeowners without expensive furnishings, or renters unlikely to accumulate expensive personal belongings.

However, homeowners with specific needs should look into the higher tier plans or add-ons for extra peace of mind. 

Plan tiers, premiums and latest promotions

Below, we’ve summarised Aviva Home Insurance plan tiers for a quick and easy reference. The full details are available here.

Do note that benefits for homeowners, landlords and tenants are identical. 

Item coveredClaim amount 
Loss or damage to home contents$35,000 to $100,000
Renovations, fixtures and fittings$75,000 to $100,000
Alternative accommodation expenses (capped at $1,000 per week)Up to $12,000
Personal legal liability$250,000
Home and Home Plus only
– Accidental glass breakage
– Loss of personal money or credit card 


$500 
$500
Home Plus Only
– Loss of personal papers (including replacement costs
– Loss of pedigree dog or cat


$500

$500

How much does Aviva Home Insurance cost?

From the website, Aviva Home Insurance starts from $53 a year (we assume this is for the basic Home Lite plan with no add-ons). 

The Home Plus plan starts from $160.50 per year for the highest protection level of $100,000.  

What promotions are there for Aviva Home Insurance?

If you’re going to sign up for a plan, don’t miss the following promotions. Do note that relevant terms and conditions will apply:

  • Apply for a 3-year plan (any tier) and receive 15% discount
  • MINDEF and MFA policyholders are entitled to up to 45% discount 
  • Get $5 reward via PayNow when you apply now

How to claim 

Should you need to make a claim under your policy, you may do so via Aviva’s website following a simple 3-step process. Just download the form, fill it up and return it with the relevant documents via email (GI_claims@aviva-asia.com). Aviva will then contact you with your claim.

Alternatively, you may contact Aviva via:

  • Email: GI_claims@aviva-asia.com
  • 24/7 Home Emergency: +65 6460 9391
  • Customer Service: +65 6827 9966

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By Alevin Chan
An ex-Financial Planner with a curiosity about what makes people tick, Alevin’s mission is to help readers understand the psychology of money. He’s also on an ongoing quest to optimise happiness and enjoyment in his life.