Income Travel Insurance Review 2025

Updated: 17 Nov 2025

Planning your next getaway? With Income Travel Insurance, you’ll enjoy reliable protection for medical emergencies, trip disruptions, and baggage mishaps, so you can travel with peace of mind. Whether it’s a short regional trip or a long-haul adventure, Income offers flexible plans to suit every traveller’s needs.
SingSaver Team

Written bySingSaver Team

Team

Income Travel Insurance Review 2025

Compare plans and apply for Income Travel Insurance on SingSaver to enjoy exclusive rewards and savings.

An overview of Income travel insurance

NTUC Income offers two main travel insurance options to suit different traveller needs:

  • Income Travel Insurance (Standard): The regular plan that provides essential coverage for medical expenses, trip cancellations, baggage loss, and more.

  • Income Enhanced PreX: Specially designed for travellers with pre-existing medical conditions, offering peace of mind for ongoing health concerns.

Each plan is further divided into three tiers of protection, allowing you to choose the level of coverage that best fits your travel style and budget:

  • Classic / Basic PreX: Entry-level protection for short trips.

  • Deluxe / Superior PreX: Balanced coverage for frequent travellers.

  • Preferred / Prestige PreX: The most comprehensive option for maximum coverage and benefits.

The cost of your NTUC Income travel insurance premium depends mainly on your travel destination. In general, the further you travel from Singapore, the higher the premium you can expect to pay.

Coverage is divided into three geographical zones for easier selection:

  • ASEAN: Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Thailand, and Vietnam.

  • Asia: Includes Australia, China (excluding Mongolia and Tibet), Hong Kong, India, Japan, South Korea, Macau, New Zealand, Sri Lanka, Taiwan, and all ASEAN countries.

  • Worldwide: Covers all countries across the globe, giving you full protection wherever your travels take you.

  • Countries not covered: Afghanistan, Iraq, Liberia, Sudan, and Syria are excluded from NTUC Income’s travel insurance coverage.

Comparing plans across Income travel insurance (Standard)

NTUC Income Travel Insurance is available to Singapore citizens, permanent residents, and foreign residents holding valid passes. Travellers can choose between single-trip and annual multi-trip plans, depending on how often they travel each year. Families are also covered, with family plans offering protection for up to two adults and accompanying children under one policy.

Classic

  • Overseas medical expenses: S$250,000

  • Personal accident: S$100,000

  • Trip cancellation: S$5,000

  • Travel delay: S$1,000

  • Baggage loss: S$3,000

Deluxe

  • Overseas medical expenses: S$500,000

  • Personal accident: S$125,000

  • Trip cancellation: S$10,000

  • Travel delay: S$1,500

  • Baggage loss: S$5,000

Preferred

  • Overseas medical expenses: S$1,000,000

  • Personal accident: S$200,000

  • Trip cancellation: S$15,000

  • Travel delay: S$2,000

  • Baggage loss: S$8,000

SingSaver’s take

Income Travel Insurance provides dependable, no-nonsense coverage for a wide range of travellers — from solo adventurers to families. Its strong medical and trip protection benefits, coupled with flexible options for single-trip or annual multi-trip plans, make it one of the more comprehensive and trusted choices in Singapore.

Compared to other providers, Income stands out for its consistent claims process, wide hospital and clinic network worldwide, and transparent coverage tiers. However, while it offers competitive limits for medical and trip disruption benefits, adventure sports and certain high-risk activities remain excluded unless otherwise specified. Overall, it’s a solid, balanced option for travellers seeking reliable protection from a long-standing local insurer.

Pros & Cons

Pros

  • Comprehensive medical and trip protection benefits across all tiers.

  • Flexible single-trip and annual multi-trip options.

  • Reliable claims process and global medical assistance network.

  • Family plans available for convenient all-in-one coverage.

  • Backed by one of Singapore’s most reputable insurers.

Cons

  • Extreme and high-risk sports not automatically covered.

  • Coverage limits can vary significantly across tiers.

  • Premiums may be higher than budget regional providers.

Comparing plans across Income Enhance PreX

Designed for travellers who have existing health conditions but still want to explore with confidence, the Income Enhanced PreX plan from NTUC Income gives you access to travel protection tailored for pre-existing medical issues. With three tiers of coverage, you can choose the level that best suits your trip and budget.

Basic

  • Overseas medical expenses: S$500,000

  • Personal accident: S$200,000

  • Travel delay: S$1,500

  • Baggage loss: S$5,000

Superior

  • Overseas medical expenses: S$500,000

  • Personal accident: S$200,000

  • Travel delay: S$1,500

  • Baggage loss: S$5,000

Prestige

  • Overseas medical expenses: S$1,000,000

  • Personal accident: S$500,000

  • Travel delay: S$2,000

  • Baggage loss: S$8,000

SingSaver’s take

NTUC Income Enhanced PreX travel insurance plans are one of the few options in Singapore that genuinely cater to travellers with pre-existing medical conditions, offering coverage for things like diabetes, hypertension, asthma and more. 

For those who might be excluded by standard travel insurance, this is a liberating solution. The tiers give you flexibility to choose protection based on your condition, trip length or budget. On top of that, you still get strong benefits for overseas medical expenses, emergency evacuation, luggage and travel delay cover. If you have health considerations and plan to travel, Enhanced PreX stands out as a meaningful upgrade — just be prepared for higher premiums and check the co-payment or sub-limits for claims linked to your condition.

Pros & Cons

Pros

  • Covers pre-existing medical conditions (rare in mainstream travel insurance)

  • High overseas medical expense limits (up to S$1 million)

  • Flexible plan tiering to match your health profile and budget

  • Robust benefits beyond medical: includes trip cancellation, baggage loss

Cons

  • Extreme and high-risk sports not automatically covered.

  • Coverage limits can vary significantly across tiers.

  • Premiums may be higher than budget regional providers.

Pricing and premium comparison

When reviewing Income travel insurance, pricing is crucial. Income offers competitive rates on its travel insurance plans, catering to a range of budgets. Your premium depends on factors like trip duration, destination, and coverage level.

To give you a clearer picture, let's compare Income's pricing with other Singaporean providers:

Tier level

Income

FWD

MSIG

Basic

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<insert price>

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Mid-tier

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<insert price>

Premium

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<insert price>

Note: This table compares travel insurance prices from three major providers in Singapore, including Income. The prices are for a 5-day trip to ASEAN.

Keep in mind that prices may vary based on your specific circumstances. It's wise to get a personalised quote for the most accurate pricing information. Remember, the cheapest option isn't always the best — consider the coverage and benefits alongside the cost.

Comprehensive coverage details and benefits

When considering Income travel insurance coverage, it's crucial to understand the specific benefits and protection offered. Let's dive into the key areas covered by Income's travel insurance plans.

Medical expenses and emergency evacuation

Income travel insurance provides comprehensive medical coverage for travellers. This includes reimbursement for unexpected medical expenses abroad and emergency evacuation if needed. The coverage limits vary depending on the plan chosen, with higher-tier options offering more extensive protection.

Trip cancellation and curtailment

Unforeseen circumstances can disrupt your travel plans. Income's travel insurance offers coverage for trip cancellations or curtailments due to various reasons, such as illness or family emergencies. This benefit can help recover non-refundable expenses, giving you peace of mind when booking your trips.

Baggage loss and travel delay

Lost or delayed luggage can be a significant inconvenience. Income's policies include coverage for baggage loss, damage, or delay. Additionally, you're protected against travel delays, with compensation provided for extended waits at airports or missed connections.

Personal accident and liability coverage

Income travel insurance also safeguards you against personal accidents and liability claims. This coverage can prove invaluable in case of injuries or if you're held responsible for damages to third parties or their property while travelling.

When reviewing Income travel insurance claims, it's essential to familiarise yourself with the specific terms and conditions of each coverage area. This knowledge will help ensure a smooth claims process should the need arise during your travels.

Travel insurance for extreme sports

While Income Travel Insurance offers strong protection for medical emergencies, trip cancellation, and baggage loss, it isn’t the best choice if you plan to take part in extreme sports. Many higher-risk activities are excluded or heavily limited under standard policies.

For travellers looking for plans that cover adventure sports like scuba diving, skydiving, paragliding, or mountain trekking, consider:

  • FWD Travel Insurance: Premium or higher tiers, where adventurous sports are automatically covered under defined conditions.

  • MSIG TravelEasy: Premier or Elite, which includes a broader range of activities and upgrades for car rental excess or sports riders.

  • Allianz Travel Protect: Platinum tier, offering 24/7 global emergency medical assistance and high limits for high-risk travel adventures.

Always check the policy wording to confirm which specific sports are covered, depth limits, instructor requirements, and any add-on riders.

Income vs. FWD travel insurance

Let’s take a look at how Income Insurance fares against FWD First across its most premium tiers:

Income Travel Insurance (Standard) - Preferred Plan FWD Travel Insurance - First
Premium <insert price> <insert price>
Overseas medical expenses S$1,000,000 S$1,000,000
Accidental death and total permanent disability S$200,000 S$400,000
Trip cancellation S$15,000 S$15,000
Travel delay S$2,000 S$1,500
Baggage loss S$8,000 S$7,500
COVID-19 coverage Covered Not covered, available as add-on

Both the Income Travel Insurance (Standard) – Preferred Plan and FWD Travel Insurance – Premium provide strong travel protection with S$1,000,000 in overseas medical coverage. However, Income offers higher coverage for travel delay and baggage loss, plus built-in COVID-19 protection. FWD, on the other hand, offers double the payout for accidental death and disability (S$400,000 vs S$200,000), appealing to those seeking stronger personal accident protection.

For most travellers, Income’s Preferred Plan is the more balanced and practical choice thanks to its inclusive COVID-19 cover and higher everyday travel benefits. FWD Premium is better suited for those prioritising higher accident coverage and willing to pay extra for add-ons like COVID-19 protection.

FWD Travel Insurance – Premium

  • Coverage type: Single-trip or annual multi-trip

  • Overseas medical expenses: S$1,000,000

  • Trip cancellation: S$15,000

  • Baggage loss/delay: S$7,500

  • Eligibility: Singapore residents aged 18+, free coverage extended to a maximum of 4 children under the family plan.

  • Claim support: 24/7 emergency assistance hotline, online claim submission via app / portal.

  • How to apply: Online through FWD’s website or via partner platforms.

SingSaver’s take

The FWD Travel Insurance Premium Plan is a great choice for travellers seeking reliable, comprehensive coverage. A key benefit is the automatic inclusion of coverage for adventurous sports and activities at no extra cost, unlike most insurers who charge an add-on fee. This coverage applies as long as a licensed operator manages the activity, all safety rules are adhered to, proper equipment is utilised, and the activity is not professional or for competition.

Beyond this, the Premium Plan offers strong all-round protection, including high limits for medical expenses, trip cancellation, baggage delays, and 24/7 emergency support. This makes it a smart choice for frequent or adventure-loving travellers who want comprehensive and hassle-free protection for a wide range of travel needs—without the extra cost of riders.

Pros & Cons

Pros

  • Automatic adventurous sports coverage at no extra cost

  • High medical and emergency evacuation limits

  • COVID-19 coverage included

  • 24/7 global hotline and quick online claims process

  • Flexible options for single-trip or annual multi-trip

Cons

  • Excludes professional, competitive, or incentivised sports

  • May not cover highly specialised or technical adventure activities without personalised underwriting

  • Benefits like baggage or trip cancellation are lower than ultra-premium tiers

Income travel insurance claim

To initiate a claim, please follow these steps:

  1. Login to NTUC Income’s online claims portal.

  2. Make sure you have all required supporting documents ready (e.g., medical bills, reports, receipts, proof of loss, boarding passes) to upload.

  3. Alternatively, you may visit a claims servicing branch. Take note that you are encouraged to make an appointment.

Deadline: Please submit your claim within 31 days of your policy’s expiry. Claims filed after this window may not be accepted. Claims are typically processed within 15 working days.

Methodology

About the author

SingSaver Team

SingSaver Team

At SingSaver, we make personal finance accessible with easy to understand personal finance reads, tools and money hacks that simplify all of life’s financial decisions for you.