Applying for a Loan Online vs In-Person: Which to Choose?

Should you apply for a loan online or in-person? Explore the pros and cons of both.

SingSaver Team

written_by SingSaver Team

updated: Mar 26, 2025

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There are many ways to apply for a loan in Singapore. Choosing between an online loan application and an in-person loan application depends on your needs. 

Do you value speed and convenience, or prefer face-to-face interaction? This guide will compare online vs in-person loans to help you decide the best method for you.

>>MORE: Compare personal loans across different providers in Singapore

The pros and cons of applying online vs in-person

  Pros Cons
Applying online
  • Apply from anywhere in Singapore, anytime.

  • Often quicker decisions and disbursement, crucial for urgent needs.

  • Easily compare rates from multiple lenders via aggregators.

  • Potential for phishing and data breaches, requiring vigilance. 

  • Lack of face-to-face interaction can be a drawback for some.

  • Need to be wary of unlicensed lenders and online loan scams prevalent in Singapore.

Applying in-person
  • Tailored guidance from loan officers, especially beneficial for complex financial situations.

  • Established banks may offer better rates to long-term customers. 

  • Face-to-face interaction can build trust and address concerns directly.

  • Applications restricted to bank branch hours. 

  • Physical paperwork and approvals can extend the loan process. 

  • Requires visiting multiple branches to compare offers, time-consuming in Singapore's busy environment.

Advantages and disadvantages of online lenders

Online loans are fast and accessible, but also come with unique challenges for Singaporean borrowers.

Online lenders: What’s the advantage?

  • Convenience and accessibility: Apply for a loan from anywhere in Singapore, at any time, using your mobile phone or computer.

  • Faster processing and wider Options: Enjoy quicker approvals and access a diverse range of lenders beyond traditional banks, facilitating faster access to funds.

  • Easy comparison: Effortlessly compare interest rates and loan terms from multiple lenders through online platforms, ensuring you get the best deal.

>>MORE: Find out how instant online loans work

Online lenders: What’s the disadvantage?

  • Security concerns: Sharing sensitive financial information online raises concerns about data security and potential scams.

  • Lack of personal interaction: The absence of face-to-face consultations can be a drawback for those who prefer personalized guidance.

  • Identifying reputable lenders: Distinguishing between legitimate online lenders and fraudulent schemes requires careful research and vigilance, especially in avoiding local loan scams.

Advantages and disadvantages of in-person loans

Applying for in-person loan: What’s the advantage?

  • Personalised interaction and guidance: Direct face-to-face interaction allows for immediate clarification of doubts and personalized advice from loan officers, crucial for complex financial situations in Singapore.

  • Tailored loan products and relationship benefits: Established banks in Singapore may offer customized loan packages and preferential rates to existing customers, fostering long-term financial relationships.

  • Enhanced sense of security: Dealing with reputable, physical financial institutions provides a sense of security when sharing sensitive personal information, a key consideration for many Singaporeans.

>>MORE: Discover how to learn more, browse, and apply for personal loans

Applying for in-person loan: What’s the disadvantage?

  • Limited accessibility and time constraints: Restricted operating hours and the necessity of physical visits to bank branches can be inconvenient for busy Singaporeans.

  • Potentially slower processing times: The traditional in-person loan application process may involve longer processing times compared to the speed of online applications.

  • Reduced ability for quick comparison: Comparing loan offers from multiple lenders requires visiting different branches, making it a time-consuming process in Singapore’s fast-paced environment.

>>MORE: Explore how to get a personal loan in 7 steps

Saver-savvy tip

Many established banks in Singapore offer both online and in-branch loan applications. You can start your online loan application for convenience and then visit a nearby branch for personalised support or to clarify any doubts.

How to distinguish between a legit lender and scams

In today's digital age, it’s important to be able to look out for red flags and tell scams from legit lenders. Here's how to protect yourself:

  • Verify credentials: Always check if the lender is licensed and registered with the Monetary Authority of Singapore (MAS). A legitimate lender will be transparent about their credentials.

  • Beware of guarantees and upfront fees: Be wary of lenders who guarantee loan approval without credit checks or demand upfront fees. These are common red flags for loan scams in Singapore.

  • Research reviews and ratings: Look for online reviews and ratings from other borrowers. Check platforms like forums and consumer websites for feedback on the lender's reliability.

  • Ensure secure websites: When applying online, confirm the website is secure by looking for "https" in the URL and a padlock icon. This indicates encrypted data transmission, safeguarding your personal information.

  • Check MAS resources: The MAS website offers valuable resources and information on licensed financial institutions and potential scams, providing a reliable source for verification.

Where to get the best loans in Singapore

Ultimately, the best loan in Singapore is one that meets your unique financial needs and circumstances. Whether you opt for the convenience of an online loan application or the personalised touch of an in-person loan application, carefully weigh the pros and cons before you make a choice. 

Consider crucial factors like competitive interest rates, flexible loan terms, and the lender's reputation, identifying reputable lenders to avoid loan scams. Remember to conduct a thorough comparison of the loan application process and choose a method for a secure and informed borrowing experience. 

>>MORE: Compare the best personal loans in Singapore

Frequently asked questions about online and in-person loan applications in Singapore

  • Is it better to apply in person or online for a personal loan?

    The "better" choice depends on your priorities. Online applications offer speed and 24/7 convenience, ideal for urgent needs. In-person applications provide personalized guidance and build trust, beneficial for complex financial situations or those who prefer face-to-face interactions with established Singaporean banks. Consider your comfort level with technology and the urgency of your need.

  • Is it safe to apply for a loan online?

    Yes, applying online can be safe, provided you take precautions. Verify the lender's license with the Monetary Authority of Singapore (MAS), check for secure "https" websites, and research online reviews. Be cautious of lenders guaranteeing approval without credit checks, a key sign of loan scams prevalent in Singapore.

  • Is it faster to get a loan in person?

    Generally, no. Online loan applications often offer faster approvals and disbursements, especially for simpler loan types. In-person applications may involve longer processing times due to paperwork and bank operating hours, although they can be beneficial for complex loan needs requiring personalized assistance.

  • What credit score do I need for an online loan?

    Online lenders in Singapore primarily assess your creditworthiness through your credit history, rather than your credit score. While a good credit history significantly increases your chances of loan approval and favorable interest rates, some lenders may consider applicants with less-than-ideal histories. However, be prepared for potentially higher interest rates in such cases. Maintaining a consistent and positive credit history is crucial for securing competitive loan offers.

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Enter your desired loan amount and repayment period to quickly compare offers across lenders in Singapore.

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SingSaver Team

SingSaver Team

At SingSaver, we make personal finance accessible with easy to understand personal finance reads, tools and money hacks that simplify all of life’s financial decisions for you.