Comprehensive Coverage with MSIG Travel Insurance

MSIG Travel Insurance Policy in Singapore

MSIG Travel Insurance is a popular travel insurance provider in Singapore. The company offers three travel insurance plan tiers to cater to the needs of different types of travellers, including Standard, Elite, and Premier plans.

MSIG's travel insurance policies cover various travel-related risks, including medical emergencies, trip cancellations, trip delays, lost or damaged baggage, personal liability, and more. The policies are designed to provide comprehensive protection and help travellers travel with peace of mind.

MSIG also provides excellent customer service with a dedicated team of customer service representatives available to answer any questions or concerns.

Key Benefits

Comprehensive COVID-19 coverage

Travel Cancellation

MSIG's travel insurance policy covers trip cancellation due to COVID-19 related reasons, including being diagnosed with COVID-19 or being placed under quarantine. If you need to cancel your trip, MSIG will reimburse you for any non-refundable travel expenses you have incurred, up to the limit specified in your policy.

Travel Postponement

If you need to postpone your trip due to COVID-19 related reasons, such as being diagnosed with COVID-19 or being placed under quarantine, MSIG will cover any additional expenses you incur to change your travel plans, up to the limit specified in your policy.

Overseas Medical Expenses

If you become ill with COVID-19 while travelling overseas and require medical treatment, MSIG international health insurance will cover your medical expenses, including hospitalisation, outpatient treatment, and prescribed medication, up to the limit specified in your policy.

Emergency Medical Evacuation and Repatriation

Emergency medical evacuation and repatriation: If you become seriously ill with COVID-19 while travelling overseas and require emergency medical evacuation or repatriation, MSIG will cover the cost of these services up to the limit specified in your policy.

Overseas Quarantine Daily Benefit

If you are quarantined overseas due to COVID-19, MSIG will provide a daily benefit to cover incidentals up to the limit specified in your policy.

Allows Replacement of Traveller Reimbursement

MSIG travel insurance will compensate the policyholder for any additional travel expenses to make a one-time change of traveller due to the inability of the policyholder to travel to any insured event.This feature is designed to provide flexibility to travellers who encounter unexpected circumstances, such as death, life-threatening illness or injury, prior to the trip.

However, it's important to note that the policy will end once this benefit is exercised, and the substitute traveller will need to purchase a new policy for the trip. It's always a good idea to read the policy documents carefully and contact MSIG if you have any questions.

Insolvency of Travel Licensed Operators

If a travel agency or licensed operator becomes insolvent, MSIG Travel Insurance covers the loss of travel fares or deposits paid to the operator. This benefit is designed to protect travellers against financial losses due to the insolvency of a travel agency or operator. 

However, it's important to note that the trip has to be cancelled due to the insolvency. It's always a good idea to read the policy documents carefully and contact MSIG if you have any questions.

24/7 Emergency Helpline

MSIG provides a 24/7 emergency helpline that policyholders can call for assistance in case of an emergency while travelling overseas. The helpline provides services such as consultation for medical assistance, emergency evacuation, and repatriation.

This benefit is designed to ensure that policyholders have access to timely and effective assistance in case of an emergency while travelling overseas. For travel and medical emergencies overseas, please call +65 6323 8288.

Types of Travel Insurance Coverage Provided by MSIG

Overseas Medical Evacuation & Repatriation

MSIG Travel Insurance in Singapore provides coverage for medical evacuation and repatriation in case of a medical emergency overseas, assisting policyholders and covering associated costs.

Emergency Telephone Charges

MSIG will reimburse emergency telephone charges incurred by the policyholder for calling MSIG's emergency assistance while travelling overseas.

For policyholders travelling overseas, MSIG Travel Insurance offers international health coverage and reimbursement for medical expenses, including those for medical consultations, hospitalisation, surgery, and medication.

Overseas and Local Accidental Dental Expenses

MSIG Travel Insurance in Singapore provides coverage for accidental dental expenses incurred by policyholders while travelling overseas, including expenses for emergency dental treatment and X-rays.

Traditional Chinese Medicine Expenses

Policyholders of MSIG Travel Insurance in Singapore can receive reimbursement for Traditional Chinese Medicine expenses incurred while travelling overseas, such as costs for acupuncture, herbal medicine, and TCM consultations.

Hospitalisation Daily Benefit

If policyholders are hospitalised due to illness or injury while travelling overseas, MSIG Travel Insurance in Singapore provides a daily benefit as a hospitalisation allowance.

Death or Permanent Disability Coverage

MSIG Travel Insurance in Singapore offers coverage for death or permanent disability caused by accidents while travelling overseas, providing a lump sum payment to policyholders or their beneficiaries.

Trip Inconvenience: Cancellations, Disruptions, Postponement

MSIG Travel Insurance provides coverage for expenses incurred due to trip cancellations, disruptions, and postponements, including expenses for alternative travel arrangements.

Missed Flight Connections

If a policyholder misses a connecting flight due to a delay or cancellation of the initial flight, MSIG will pay a fixed compensation amount.

Personal Baggage Delay

In case of a delay in the arrival of a policyholder's checked baggage, MSIG travel insurance in Singapore offers a fixed compensation to the insured person.

Lost/Damaged/Theft of Personal Baggage or Personal Belongings

MSIG travel insurance provides coverage for loss, damage, or theft of personal baggage or belongings while travelling overseas.

Personal Liability and Legal Expenses

Policyholders of MSIG Travel Insurance in Singapore are protected from legal liabilities and expenses due to accidental injury to a third party or damage to their property. This coverage may include legal fees, compensation for third-party claims, and other related expenses.

Adventurous Activity Cover

For policyholders engaging in adventurous activities while travelling overseas, MSIG travel insurance offers coverage and protection through its adventurous activities cover. This coverage may include medical treatment or emergency evacuation expenses due to injuries sustained during the activity.

Golfer's Cover

Golfers travelling overseas can receive reimbursement for expenses incurred due to theft or accidental damage of their golfing equipment through MSIG's Golfer's cover. This may include expenses for the repair or replacement of damaged or stolen equipment.

Rental Vehicle Return and Excess

Rental vehicle users travelling overseas are protected by MSIG Travel Insurance which offers reimbursement for rental vehicle excess. If the insured person cannot return a rental vehicle due to hospitalisation, MSIG will cover the costs of returning the rental vehicle to the nearest hire depot.

Home Contents Cover

MSIG Travel Insurance in Singapore provides coverage and protection for the policyholder's home contents against loss or damage due to fire or burglary while they are away on their trip. This coverage may include expenses related to the repair or replacement of damaged or lost items.

Pet Care Cover

Pet owners travelling overseas can receive reimbursement for a pet's continued stay at the pet hotel, kennel, or cattery due to delay in return to Singapore.

Policy & Coverage Types Available

Single Trip Policy

For individuals taking a single trip, MSIG offers a policy that provides comprehensive coverage for various travel risks, such as medical expenses, lost baggage, trip cancellations, and more. Policyholders can choose the coverage duration based on their trip length.

Annual Multi-Trip Policy

Frequent travellers can save money by choosing MSIG's annual multi-trip policy, which provides coverage for all trips taken within the policy period and as long as one trip is less than 90 days. This policy type also offers comprehensive coverage for various travel risks.

Family

MSIG's family travel insurance policy is designed for families travelling together and offers comprehensive coverage for the policyholder, spouse, and dependent children below 18 years old. Covering your family members under a single policy can provide cost savings compared to purchasing individual policies for each member.

Group

For groups of travellers, such as colleagues or friends, MSIG offers a group travel insurance plans that covers various travel risks, including medical expenses, lost baggage, trip cancellations, and more. Group policies are also applicable for families who are not able to purchase family plans. This policy type can also provide cost savings compared to purchasing individual policies for each group member.

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MSIG Travel Insurance Promotions

SingSaver’s Exclusive Promotion:

MSIG Travel Insurance is the right policy for you if you want: 

• Comprehensive coverage for families for all-round protection
• High post-trip local medical coverage for additional peace of mind
• Comprehensive medical coverage with the most medical benefits
• Coverage for large groups over 20 pax

Get 40% off when you buy now! Valid till 28 July 2024. T&Cs apply. Also receive:

• 4 miles per S$1 spend on your premium. Valid till 1 July 2024 8:59 am. Travel Miles Campaign and Additional 2 Miles Travel Giveaway T&Cs apply.
• A chance to win up to 500,000 KrisFlyer miles. Valid till 1 July 8:59 am 2024. T&Cs apply.
• Complimentary lounge access during flight delays. Valid till 1 July 8:59 am 2024. T&Cs apply.

Purchase via SingSaver to get the best travel insurance deal, guaranteed.

MSIG Travel Insurance Refund & Cancellation

You can cancel your travel insurance and get a refund of the travel insurance premium provided there is no claim under the policy and travel has not commenced. The refund premium allowed shall be the balance after taking into account the minimum retained premium of $50. If your policy premium is $50 and below, there is no refund.

How Does The Claiming Process Work for MSIG Travel Insurance? 

The claiming process for MSIG travel insurance is relatively straightforward and can be done online or through their 24-hour hotline:

Step 1: Notify MSIG of a Claim As Soon As Possible

Contact MSIG travel insurance as soon as possible after the incident occurs. You may contact +65 6827 7660 during office hours for any general or claims-related queries or call MSIG Assist 24-hour hotline at +65 6323 8288 for any travel or medical emergencies you encounter overseas. Do keep a copy of your policy number as you will need to provide the policyholder's name, ID, or policy number when you make a query.

Step 2: Prepare All Relevant Documents

Provide MSIG with all the necessary information about the incident and your policy. Gather all the details about the incident, any medical reports, police reports, and any other relevant information. In situations involving a third party, note down their particulars and the nature of claim. Importantly, you should not admit liability or negotiate any form of settlement without MSIG's prior approval.

Step 3: Complete and Submit Your Claims

Complete and submit your claim through MSIG's online claim portal to receive faster reimbursement through cashless options such as PayNow or FAST. Make sure you provide all the necessary information and attach any supporting documents.

Step 4: Wait for Review 

After your claim has been submitted, the travel insurance company will do a review of your claim submission to determine your eligibility for coverage. This process may take several days to a few weeks depending on the complexity and severity of your case. Ensure you are contactable throughout this period as your travel insurance provider might contact you for further clarification.

Frequently Asked Questions About MSIG Travel Insurance

Can foreigners purchase travel insurance?

MSIG travel insurance is available for all Singapore residents with valid visas.

How do I extend my MSIG travel insurance policy?

MSIG Travel Insurance has an automatic extension of cover for any covered reasons stated in the policy. It's always a good idea to review your policy and contact MSIG for any questions.

What is the maximum age limit for purchasing MSIG travel insurance?

Travellers between the ages 18 to 100 can purchase single trip plans. For annual trip plans, policies must be purchased before reaching 70 years old, or 80 years old for policy renewal.

It's important to review the policy details carefully to understand the age limits and other eligibility criteria.

What is the cancellation policy for MSIG travel insurance?

MSIG's cancellation policy for travel insurance may vary depending on the policy type and the terms and conditions of the policy. Typically, a single trip policy cannot be cancelled after the cover has started or if you made a claim. For an annual trip policy, a partial refund will be given depending on the remaining months of the policy, subject to certain conditions and exclusions.

It's important to review the policy details carefully to understand the cancellation policy and any associated fees or penalties.

Are there any countries excluded from MSIG’s cover?

Generally, MSIG travel insurance policies cover all countries and may exclude coverage for countries or regions that are under travel advisories or where war or civil unrest is present. It's essential to review the policy details carefully to understand the countries and regions that may be excluded from coverage.

Can I purchase MSIG travel insurance after I have already left for my trip?

Generally, MSIG travel insurance should be purchased before you depart on your trip. This way, you can ensure better value and more extensive coverage for your travel insurance. However, in some cases, you might be able to purchase it within a limited time frame after your departure, subject to certain conditions and restrictions. It's best to contact MSIG directly to confirm the eligibility and terms for purchasing insurance after departure.

Does MSIG travel insurance cover pre-existing conditions?

MSIG offers a specific travel insurance plan called TravelEasy Pre-Ex designed for individuals with pre-existing medical conditions. This plan covers most pre-existing conditions as long as they are stable and controlled. However, their standard TravelEasy plans typically exclude pre-existing conditions.

When is it too late to buy travel insurance from MSIG?

It might be too late to purchase travel insurance once an event you wish to be covered for has occurred. Ideally, it is best to purchase your MSIG travel insurance as soon as you book your trip to ensure coverage for pre-departure issues, including those related to COVID-19. You should also purchase your policy before departing Singapore, as many insurers may not issue a policy to you if you have already left the country or there may be a restricted breath of coverage available. 

Under what circumstances will I be unable to make a claim?

Several factors could prevent you from making a successful claim with MSIG travel insurance including: 

• The event is not covered under your policy (e.g. pre-existing conditions under a standard plan).
• You engaged in high-risk activities that are specifically excluded (e.g. extreme sports without additional coverage).
• You failed to disclose relevant information or provided false information when purchasing the policy.
• You did not take reasonable precautions to prevent the loss or damage (e.g., leaving your belongings unattended).
• The claim is made outside the specified time frame.

It's crucial to read your policy documents carefully to understand the full terms, conditions, exclusions, and claims procedures to avoid any surprises when making a claim.

Other Travel Insurance Providers

While MSIG is a reputable provider, it's always a good idea to compare quotes and coverage options from other travel insurance providers before making a decision. Some popular alternatives in Singapore include:

• AIG Travel Insurance Singapore
• Allied World Travel Insurance Singapore
• Direct Asia Travel Insurance Singapore
• Great Eastern Travel Insurance Singapore
• HL Assurance Travel Insurance Singapore
• Seedly Travel Insurance Singapore
• Singlife Travel Insurance Singapore
• Sompo Travel Insurance Singapore
• Starr Travel Insurance Singapore
• TIQ Travel Insurance Singapore
• Tokio Marine Travel Insurance Singapore

By comparing different providers, you can find the most suitable plan for your specific needs and budget.

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