SingSaver.com.sg Terms and Conditions
Date of Last Revision: 6 September 2021
In these terms and conditions (as amended from time to time, these “Terms and Conditions”), whenever we use "SingSaver", "us", "we" and "our", it refers to SingSaver Pte. Ltd. (registered in Singapore under company number 201506999D) and/or its wholly owned subsidiary, SingSaver Insurance Brokers Pte. Ltd. (“SIBPL”) (registered in Singapore under company number 201838936M and as an authorized insurance broker by the Monetary Authority of Singapore (“MAS”)) collectively, and when we use "you" and "your" it refers to anyone who uses the Services (as described below).
We provide our services to you through our website located at www.singsaver.com.sg (or any subsequent URL which may replace it) (the “Website”) and through our online content, software and services, whether accessed on the Website or through third-party websites, mobile sites and/or applications (collectively, such services, including any new features and applications, and the Website, the “Services”), subject to the following Terms and Conditions. For the avoidance of doubt, only SIBPL (which administers the insurance products on the Services) is a licensed insurance broker regulated by MAS. SingSaver (which administers all other financial products on the Services) is not regulated by MAS.
We work constantly to improve our services and develop new features. As a result, we reserve the right to make changes to these Terms and Conditions from time to time without prior notice. You should regularly visit this page to review the current Terms and Conditions so you are aware of any revisions that will apply to you. If we make any revisions, we will post them on this page and will indicate at the top of this page the date these Terms and Conditions were last revised. The amended Terms and Conditions will be effective from the date they are posted on the Services. Your continued use of the Services after any updated Terms and Conditions are in effect will constitute your acceptance of the new Terms and Conditions.
We reserve the right to suspend, limit or terminate your use and access of the Services and/or to cancel your account at any time without further notice and for any reason whatsoever.
SingSaver offers a free and independent online service that allows you to compare banking, telecommunication and broadband products provided by third parties. The business of SIBPL is to identify insurance products and services provided by third parties that may be of interest to you. For the avoidance of doubt, SingSaver does not carry on an insurance business and all insurance related activities referred to on the Services are carried out solely by SIBPL.
Our comparison service is free. We earn money by charging the concerned third-party provider a fee and/or commission for the leads / business generated.
We additionally allow you to get assistance and help offline (such as over the telephone) from us for information related to using of the Services and from a third party related to insurance, banking and alternative products or services. We will not charge you for this service.
Please bear in mind that nothing on the Services ought to be thought of, or relied upon, as financial advice or a recommendation of any of the specified products or services. All information contained in the Services shall only be used for reference only and you should not treat it as any advice given by us. Information on the Services may help you choose the product or service that best meets your needs. However, it is your sole and absolute responsibility to conduct research, to seek independent and professional advice and to ensure the suitability of the product or service that is of interest to you. Ultimately, it is your sole and absolute decision to purchase any product or service, whether it has been featured on our Services or not.
Please bear in mind that nothing on the Services is, or shall be deemed to represent, an offer or proposal by us or any third party to sell to you, any product or service or to enter into any contract with you in respect to any product or service. By giving us your personal details, you are making a proposal to request for a quote of the relevant product or service from the relevant third party based on its terms and conditions, if any. The relevant third party reserves the final right to decide whether or not to accept your offer.
We aim to give you uninterrupted access to the current Services. However, we cannot assure you of uninterrupted availability of the Services. We have the absolute right to suspend, limit or terminate your access to the Services at any time.
We reserve the right to feature, amend, delete, edit, discontinue or modify the Services and/or any data, content, material or information displayed on the Services at any time without further notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.
Regarding SingSaver Insurance Brokers Pte. Ltd.
SingSaver and/or its licensors own the Services. SingSaver wholly owns SIBPL, and both are members of the group of companies comprising the Hyphen Group. SIBPL is an authorized insurance broker regulated by MAS and its business is to arrange insurance products and services for its clients. SIBPL does not represent any particular insurance company in its dealings with clients. SIBPL is not an insurance company and does not underwrite any insurance risk, nor does it represent any insurance company in its dealings with you. SIBPL will handle all enquiries relating to contracts of insurance or insurance related matters on the Services. SingSaver does not carry on an insurance business, is not regulated by MAS and all insurance related activities on the Services are carried out by SIBPL.
For your information, SIBPL is remunerated for its services by the receipt of commission(s) paid by insurers. Your agreement to use the Services and to proceed with any insurance transaction through the Services shall constitute your consent to the receipt of commission by SIBPL.
Information about Insurance Products
Any contract to obtain an insurance product will be entered into between you and the relevant insurance provider. All products and services described on the Services or arranged by SIBPL are subject to the terms and conditions of the contract between you and the applicable insurance provider. You are advised to read these terms and conditions carefully and to satisfy yourself that you understand such terms and conditions thoroughly (and in appropriate cases, seek professional advice on the meaning, operation and substantive effect of these terms and conditions) before you enter a contract for such products or services. If you are in doubt as to your obligations under these Terms and Conditions or if you wish to seek assistance in relation to our services, you are encouraged to contact our customer service department.
No insurance coverage shall be construed as bound, in force, applied for or assumed as a result of your submission of data to SingSaver and/or SIBPL on the Services or otherwise unless and until notification of coverage has been sent to you by SingSaver and/or SIBPL or the relevant insurance company/provider.
Unless otherwise specified, products and services described in this Website are not available to persons who are outside Singapore or to persons who do not possess legal capacity to enter into contracts, such as minors, and accordingly, no contract purported to be entered by these persons will bind SIBPL or SingSaver.
Where appropriate and with your consent, all documents related to insurance products may be sent to you electronically. In cases where insurance documents cannot be delivered electronically due to legal constraints, physical forms will be posted to you upon your request.
Information on the Services and all materials pertaining to products and services on offer are not representative of, and thus must not be treated as a complete description of the particular and individual terms and conditions of, nor the precise cover provided by the relevant product or service. It is your sole responsibility to seek independent and professional advice and to ensure all details and information provided to us and displayed on the Services are accurate and reliable. With respect to any specific product or service, the terms and conditions of the provider of that product or service shall prevail should contradictions arise with the information set out on the Services.
Prior to any cover being confirmed or provided to you, you should fully and faithfully inform SIBPL of everything you know, or could reasonably be expected to know that could be relevant in the process or the decision to grant you the requested insurance. You are obliged (i) to disclose every fact which would influence the judgment of a prudent insurer in fixing the premium or determining whether to underwrite the risk; (ii) not to misrepresent material facts and (iii) not to make fraudulent claims. A fact is material and requires disclosure to the insurer (even if not asked or prompted by the insurer in the proposal form or any other communication between you and the insurer, whether through SIBPL or not) if it is relevant to the nature of the risk sought to be covered. To do otherwise may result in receiving no benefit from your chosen policy.
You agree that submission of your information on our Services shall never in any way be considered as an acceptance of any offer and/or your request to purchase any product or service, and that nothing on the Services shall be treated as an invitation to do any of these actions. SIBPL's request for a policy shall not be construed as an offer by SIBPL to provide a product to you.
You must read and accept all applicable terms, conditions, exclusions, and limitations of any policy before entering any agreement or arrangement with an insurer.
By proceeding with the purchase of an insurance product through the Services, you authorise SingSaver and SIBPL to pass your personal data to Stripe, our third party payment gateway service provider (or any replacement or successor payment gateway provider) to charge your credit card account through Stripe for the amount of the insurance premium.
With respect to insurance products, it is your responsibility to read all applicable terms and conditions, including any relating to time periods in which premiums may (or may not) be refunded
Information about Digital Payment Tokens and Payment Services
Nothing in the Services or on the Website is intended to constitute an offer or solicitation to buy, sell or facilitate the exchange of any digital payment tokens (“DPTs”) or for the provision of payment services. Offers of DPTs that are securities may be regulated or exempted under the Securities and Futures Act. You understand and agree that any information provided to you is solely for your own general information purposes and does not constitute financial advice and should not be used by you as the sole basis to make financial or investment decisions.
SingSaver may partner with DPT service providers including those that provide DPTs known as cryptocurrencies which are not regulated by MAS. You should be aware that DPTs themselves are not legal tender or securities in Singapore. You should be aware that if you lose money from dealing with DPTs that are not products regulated by MAS, you may not have any legislative protection or be able to get assistance from MAS. This includes situations where a DPT service is provided by a person regulated by MAS, but where the DPT itself is not regulated by MAS. Persons that buy, sell or facilitate the exchange of cryptocurrencies are payment services providers who may be regulated by MAS under the Payment Services Act 2019 for money-laundering and terrorism financing risk only. It is your responsibility to check and confirm whether a person is regulated or exempt from regulation by MAS. SingSaver shall have no responsibility for any loss you may suffer or incur which results or arises from your decision to deal with payment services providers or DPTs.
Before you become a customer of a digital payment token service provider, you should be aware of the following:
- Your DPT service provider may be licensed or specifically exempted by MAS from holding a license to provide DPT services. Please note that this does not mean you will be able to recover all the money or DPTs you paid to your service provider if your service provider’s business fails.
- You should not transact in a DPT if you are not familiar with DPTs generally or not familiar with the particular DPT you are considering. Transacting in DPTs may not be suitable for you if you are not familiar with the technology that DPT services are provided.
- You should be aware that the value of any DPT may fluctuate greatly. You should buy DPTs and/or deal with persons that facilitate DPT services only if you are prepared to accept the risk of losing all of the money you put into such tokens.
The Services include certain services that may be available through a mobile device, including (i) the ability to submit information to the Services via a mobile device and (ii) the ability to browse the Services and the Website from a mobile device (together, the “Mobile Services”). To the extent that you access the Services through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply. In addition, using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services and/or providing your mobile telephone number to us through the Services, you agree that we may communicate with you regarding our products and services and/or our service providers by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update information that you have submitted to us.
You are solely permitted to access and use the Services for personal or non-commercial functions, which means the Services shall only be accessed and used directly by a private individual or by a legal entity to find a product or service for that individual or entity on their own behalf. Any other kind of access to and use of the Services beyond those are mentioned in this paragraph is strictly prohibited.
In order to protect the safety and well-being of others and the integrity and security of our Services, you agree that you cannot use the Services (or facilitate or support others to do so):
- to do or to share anything that breaches these Terms and Conditions or any policies that we publish and which apply to your use of the Services
- in any unlawful, fraudulent, improper, unauthorized, harassing, discriminatory, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable manner or in any way that may be harmful or detrimental to our rights (including intellectual property rights) or interests or the rights (including intellectual property rights) or interests of any of our third party providers, or in any manner that could constitute a criminal offence or give rise to civil liability or regulation, in all cases as determined by us
- in any way that infringes or breaches our rights or someone else’s rights
- to alter, modify, reverse assemble or reverse engineer any part of the Services
- in a way that interferes with, disrupts or imposes an unreasonable or disproportionately large burden on our communications and technical systems as determined by us and/or using any automatic computer code, process, program, robot, net crawler, spider, data processing, trawling or alternative ‘screen scraping’ computer code, process, program or system.
Anyone using the Services in any of the above ways or engaging in any of the above activities are acting in breach of these Terms and Conditions and should stop using the Services immediately.
You acknowledge that we may establish general practices and limits concerning use of the Services. You agree that we have no responsibility or liability for the deletion or failure to store any data or other content maintained by or uploaded to the Services. You further acknowledge that we reserve the right to change these general practices and limits at any time, in our sole discretion, with or without notice.
You may complete a registration as a part of your use of the Services. Your username and password should be kept confidential by you and not be disclosed to or shared with anyone. If you choose to share these details with anyone, you are absolutely liable for all activities undertaken on the Services using your username and password.
You have to take all necessary precautions to make sure that any data, content, material or information you submit or provide to us via the Services (“User Content”) are free from viruses, spyware, malicious software and anything which can have a contaminating, harmful or damaging impact on any part of this Services, our Content (as described below) or the websites of third parties or any other technology.
You are responsible for your conduct on the Services and for your User Content. You guarantee that your User Content does not violate any privacy rights, holding rights (such as copyright, information rights and trademarks) or alternative rights of any third party (including any right of confidentiality).
Furthermore, your User Content should not violate any law. User Content should not be harmful, fraudulent, threatening, defamatory, embarrassing, distressing, infringing, abusive, inflammatory, daunting, harassing, libelous, stalking, profane, obscene, indecent, inappropriate, hateful, discriminatory or racially, ethnically, sexually or otherwise objectionable or prohibited by any applicable laws or regulations. We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation, removing the offending content from the Services, restricting such violator’s access to the Services and reporting the violator to the appropriate authorities.
You must comply with all applicable laws, statutes and regulations when using our Services. You agree to be held wholly responsible for any harm, loss, claim, demand, liability or expense (including reasonable legal fees) that we suffer directly or indirectly as a result of your breach of these Terms and Conditions, your breach of contract or warranty, willful act or omission, misrepresentation, negligence in relation to, or in association with, your access and/or use of the Services and/or in relation to your submission and accuracy of your User Content.
For the avoidance of doubt, you are responsible for:
- ensuring and confirming, if required, that the credit card (or other payment method) that is being used is yours, or that you have been specifically authorized by the owner of the credit card (or other payment method) to use it;
- ensuring and confirming (including by the provision of identity or other verification documents) if required, that the phone number (or other receipt method) that is being used to accept funds is yours; and
- complying with any terms and conditions and charges imposed by third party service providers in connection with payment gateway services they provide to facilitate your online payments.
You irrevocably agree to indemnify and hold us harmless for any claims, liabilities, losses, claims, damages and expenses (including reasonable legal fees) arising from or in relation to (i) your use and misuse of our Services (ii) your breach of any of the provisions of these Terms and Conditions; (iii) your infringement of any intellectual property rights or (iv) any third parties claims against us arising from or in relation to the aforementioned events under (i), (ii) or (iii).
Intellectual Property Rights
You agree and acknowledge that the Services may contain or display data, content, images, material or information (“Content”) that is protected by copyright, trademark, patent, trade secret or other proprietary rights and laws and is our property and/or the property of our third-party licensors. You can print, copy, transfer or store extracts of content, material or information displayed on the Services for your own personal use if you abide by the following conditions:
- Content cannot be used for any business or commercial functions without our written permission. Such rights cannot be sold, licensed or transferred to any third party without our express written consent
- You are not permitted to modify or change any of the Content on the Services. It shall not be excerpted, reproduced, published, used, reformatted and/or displayed on another website without our written permission;
- the standing of us and our licensors as authors of such data, content, material or information should be acknowledged at all times;
- Images, logos, trademarks or service marks, displayed on the Services are either our property or the property of our third-party licensors and are protected by the applicable copyright laws, trademark laws, the laws of privacy and publicity and/or other intellectual property law(s). Any unauthorized use of images, logos, trademarks or service marks, displayed on the Services may violate the applicable laws.
All intellectual property rights such as patents, trademarks, logos, net domain names, ethical rights, data, supply codes, software, specifications, know-how, processes and business strategies (in all cases whether or not registered or unregistered and as well as all rights to use for registration) in and about the Services (including data or Content displayed on it) are owned by us and/or our licensors and all such rights are reserved. Nothing in these Terms and Conditions or our Services grants you, by implication, estoppel, or otherwise, any license or right to use the Content except as expressly stated in these Terms and Conditions. Except as mentioned elsewhere in these Terms and Conditions, none of the intellectual property rights that belong to us or our licensors in and about the Services (including data or Content displayed on it) can be used, copied, modified, published, transmitted, sold, excerpted, reverse designed, reproduced, reformatted or distributed by you without our express written consent in each instance.
License to Use your Submissions
Exclusions of Liability
We take all efforts to ensure that the information, material, data and knowledge on the Services, including but not limited to that from a third party, are true, correct and accurate and to rectify any errors or omissions as soon as practicable upon being notified of them. However, we do not warrant and hereby disclaim any warranty, express or implied, as to the accuracy, correctness, reliability, timeliness or non-infringement of any information, material or knowledge contained on the Services which are provided on an “as is” and “as available” basis.
We aim to give you uninterrupted access to the Services. However, we do not guarantee or warrant that any Content or functions associated with the Services will be uninterrupted or error free, or that defects will be corrected or that the Services and its server will be free of all viruses and/or other harmful elements.
We are not liable and assume no responsibility for losses or damages of any kind however caused as a result (direct or indirect) of the use or access of, or the inability to use and access the Services, including but not limited to any damage or loss suffered as a result of reliance on the Content, and/or arising out of or in connection with these Terms and Conditions whether in contract, tort or otherwise, even if we have been informed of the possibility of such damage. Any and all liability for any and all indirect losses or damages suffered or incurred by you or those which were not foreseeable as a result of your access and/or use of the Services is excluded.
Notwithstanding the foregoing, nothing in these Terms and Conditions shall limit our liability for personal injury or death, fraud, or for any other liability the exclusion or limitation of which is not permitted by any applicable law or regulation.
You will be able to apply for a variety of products and services via the Services. The products and services are provided by third parties. You are solely responsible for your choice of product or service. We are not responsible or liable for (directly or indirectly) for any loss or harm you will suffer or incur as a result of any product or service you received and/or purchased in a result of or on the basis of using the Services or for any acts, omissions, errors or defaults of any third party in reference to that product or service. Please bear in mind that the data and descriptions of products and services on the Services might not represent the entire descriptions of all the options and terms and conditions of these products and services. You need to make sure that you carefully look at all the options and the terms and conditions of any product or service before purchasing it.
When you purchase an insurance product on the Services, please ensure that all details are correct; under no circumstances will refunds be provided once the insurance certificate has been issued. Neither SingSaver nor SIBPL will have any liability for refunds once the insurance certificate has been issued.
Third Party Liability
Our Services may provide you with access to third-party websites. The views expressed in third-party websites do not represent our views and we will not be responsible for the accuracy or content of any such views or expressions. Use of the hyperlinks and access to such linked websites are entirely at your own risk.
All hyperlinks to other websites are provided as a matter of convenience to you as a user of the Services. In no circumstances shall we be considered associated or affiliated in whatever manner with any trade or service marks, logos or insignia that appears on such third-party websites.
The Services may provide, or third parties may provide, links or other access to other sites and resources on the Internet. Under no circumstances will we be liable in any way for any content or materials of any third parties (including users) appearing on the Services, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content.
The Services are controlled and operated in Singapore. These Terms and Conditions, and any non-contractual obligations arising out of or in connection with these Terms and Conditions, will be governed by the laws of Singapore and you irrevocably agree to submit to the exclusive jurisdiction of the courts of Singapore.
We aim to provide all our customers with a high level of service and satisfaction but if you wish to complain about any aspect of our services with you please contact by writing to:
email@example.com or 89 Neil Road, Singapore, 089109
For the purposes of handling complaints, our working hours are from 9 a.m. to 6 p.m. every Monday to Friday, excluding Public Holidays.
We cannot answer complaints on behalf of a third-party product or service providers or accept or admit responsibility for any such complaints. We recommend that you visit the website of the product or service provider and follow their complaints procedure if you wish to lodge a complaint with them.
In the event that further mediation is required in relation to an issue, a notice can be sent to a higher authority regarding the complaint. Further channels of mediation for insurance-related issues (i.e. matters involving Singsaver Insurance Brokers Pte. Ltd., a MAS-regulated entity) include:
- MAS Singapore Office
10 Shenton Way MAS Building Singapore 079117
- Financial Industry Disputes Resolution Centre Ltd (FIDReC)
36 Robinson Road #15-01 City House Singapore 068902
- Personal Data Protection Commission
10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438
Further channels of mediation for all other issues (i.e. matters involving Singsaver Pte. Ltd.) include:
- Consumers Association of Singapore
170 Ghim Moh Road #05-01 Ulu Pandan Community Building Singapore 279621
- Personal Data Protection Commission
10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438