Mental Health Insurance: What Insurers Are Doing To Help Heal When You Need It Most

Ching Sue Mae

Ching Sue Mae

Last updated 29 April, 2022

Having an insurance plan that covers the cost of mental health treatments can encourage those suffering to seek help. Here’s what insurance companies are doing to reduce stigma and provide coverage. 


Mental health issues are a growing problem for Singapore, with a spike in suicide in 2020 amidst COVID-19, the highest number since 2012. Mental health illnesses can include depression, anxiety disorders, bipolar disorder, eating disorders, Schizophrenia and more. 

However, this problem isn’t going ignored and we continue to chip away at the stigma surrounding mental health conditions. 

On a positive note, mental health awareness among young Singaporeans appears to be gaining traction, evident from the increase in patients seeking treatment for mental health conditions at public hospitals each year. Insurers are also starting to recognise mental health as a health issue, including coverage for mental health into insurance policies. 

Insurers that offer mental health insurance

Beyond Medisave and integrated shield plans, there are mental health insurance plans available that can help to cover the costs associated with the diagnosis and treatment of mental health illnesses. This could include doctors’ appointments and therapy treatments. 

Having a mental health insurance plan that defrays treatment and consultation costs related to mental illnesses can remove the inertia for those who need help. Here are some insurance providers offering mental health coverage. 

AIA Beyond Critical Care 

If you’re looking for a plan that offers coverage for mental health diagnosis, be it for yourself or for a loved one, the AIA Beyond Critical Care is the only one available on the market for individuals to purchase. 

Launched in 2019, AIA Beyond Critical Care was Singapore’s first-ever insurance policy that covers mental illnesses. Its name says it all — this is a critical illness plan that goes beyond providing coverage for critical illnesses. It recognises mental health issues as a health condition that requires treatment and support. 

Here’s what the AIA Beyond Critical Care offers.

Mental wellness benefit: This is the unique offering of the AIA Beyond Critical Care. It offers coverage for five mental illnesses, namely: Major Depressive Disorder (MDD), Schizophrenia, Bipolar Disorder, Obsessive Compulsive Disorder (OCD) and Tourette Syndrome (up to age 21). Under this benefit, AIA will pay an additional 20% of the coverage amount, up to S$50,000 per claim, for ages up to 75 years old.

Critical illness benefit: You can receive up to 200% of the coverage amount for 43 major stage critical illnesses and five rediagnosed or recurred critical illnesses. 

The first 100% of the coverage amount will be paid to you in one lump sum upon the first diagnosis. After 12 months have passed, coverage amount will be restored to 100%, allowing you to make a subsequent claim on either a different critical illness from the first diagnosis, or one of the following five critical illnesses: 

  • Rediagnosed Major Cancer
  • Recurred Heart Attack   
  • Recurred Stroke
  • Repeated Heart Valve Surgery
  • Repeated Major Organ / Bone Marrow Transplantation

This critical illness plan also comes with a death benefit, where 100% of the coverage amount will be paid out in one lump sum, less any critical illness claims paid. There is also a compassionate benefit of S$10,000.

Optional premium waiver riders are also available, such as Critical Protector Waiver of Premium and Early Critical Protector Waiver of Premium, that will take care of your AIA Beyond Critical Care premiums once you've been diagnosed with any of the covered critical illnesses.

Lastly, you can also feel assured knowing that at the end of the policy term, you can get a 100% refund of your total annual premiums, less any claims paid. 

You can read the full product brochure here.

Chubb’s Work from Home Insurance Plan

Transitioning to working from home hasn’t been the easiest for everyone. A survey found that 61% of those working from home reported feeling stressed

Launched on 14 July 2020, Chubb offers a unique Work from Home insurance plan for employers to purchase for their employees, at an annual premium of S$38 per employee. A group insurance plan, this policy covers risks ranging from mental health issues to injuries or strains that come from having a poor workstation setup. 

Firstly, Chubb’s Work from Home insurance plan offers S$500 per employee for mental health support. This is in the event psychological counselling is needed for someone diagnosed with stress disorders due to working from home.

Mental health isn’t the only problem employees are facing at home. Unlike working in an office with a proper work desk and office chair, some make do with a make-shift workplace set up at home. Chubb’s work from home insurance plan also provides coverage for :

  • Ergonomics injury: S$2,000 for surgery for injuries resulting from poor workstation setups
  • Ergonomics prevention: S$250 for on-site consultation and another S$250 for new furniture recommended by an Occupational Therapist
  • Domestic perils (slips and falls): S$20,000 for Accident Death, S$10,000 for Total Disability and S$100 for Injury, up to 14 days
  • Domestic perils (burns): S$500 per employee

While this plan isn’t for you to purchase as an individual, what's stopping you from sharing this insurance policy with your HR?  

Check out their full product brochure that also includes ergonomic tips for working from home. If you’re looking to spruce up your work from home set up, here are seven essentials to consider

Mercer and Singlife’s Mental Wellness Plan 

Mercer Marsh Benefits Singapore (Mercer) and Singlife have teamed up to provide their current corporate insurance plan clients an opportunity to enhance their employee insurance under a Mental Wellness Plan. 

With the aim to fill a gap in the market for outpatient psychiatric and psychologist benefits, the new Mental Wellness Plan helps to make access to mental health services easier and more affordable for both employers and employees. 

It includes coverage for employee mental health conditions, cost of approved medications and access to a carefully selected panel of qualified mental health professionals. This new Mental Wellness Plan is available to employers that have a medical plan insured with Singlife. 

Much like the Chubb Work from Home insurance plan, this Mental Wellness Plan by Mercer and Singlife targets employers that are looking to offer their employees an insurance plan that provides mental health coverage. 

AXA’s mental wellness solution

AXA has partnered with Naluri, a digital therapeutics company, to offer a digital health coaching programme with a focus on mental well-being for their customers. 

With this partnership, AXA customers can now enjoy exclusive access to a mental wellness programme — Naluri Lite. Naluri Lite promotes mental and physical health through personalised and structured behavioural and psychological coaching. This is done with the help of features such as behavioural change tools, information and tips, and the option to sign up for personalised coaching by professionals via chat. These professionals include psychologists, dieticians, fitness coaches and more.

Did you know? MediSave, MediShield Life and Integrated Shield Plans can buffer against mental health costs

Currently, Singaporeans who require psychiatric treatments can receive subsidies of up to 80% of their bills at public healthcare institutions. 

You can use MediSave for inpatient psychiatric treatment, subject to a withdrawal limit of S$150 per day and a maximum of S$5,000 a year. MediSave can also be used for outpatient treatment of schizophrenia, major depression, Bipolar Disorder, Anxiety and Dementia under the Chronic Disease Management Programme (CDMP) up to S$500 per year. This is subject to a 15% co-payment per claim by the patient. 

As a complement to MediSave, MediShield Life, a basic health insurance plan to help Singaporeans and PRs pay hospital bills, also covers inpatient psychiatric treatment of S$100 per day, up to 35 days per policy year. However, MediShield Life does not cover post-hospitalisation treatment and outpatient treatment. 

Most integrated shield plans also cover hospitalisation for psychiatric treatment provided by a psychiatrist. It includes post-hospitalisation psychiatric treatment after you are discharged from the hospital. You can check the integrated shield plan brochure provided by your insurer for the more details.

Supporting those struggling with mental health 

One in seven people in Singapore (more than 14%) has experienced a mental disorder in their lifetime, with more than three-quarters not seeking any professional help. With or without a mental health insurance plan, your mental health issues should not be left to fester. Here are some resources you can tap on today.

This website, offers resources and tools for mental health, including helplines and counselling by phone, employment support, financial assistance, health and fitness tips and more. 

If your mental health has taken a toll due to COVID-19, this website launched by Temasek Foundation called My Mental Health, could be more relevant, providing mental health resources such as online mental health related articles, forums and support groups during this pandemic. 

You can also seek help by calling the Samaritans of Singapore (SOS) 24-hour hotline at 1800 221 4444, or refer to this mental health services resource directory to find the relevant support groups. 

Read these next: 
Best Critical Illness Insurance Plans In Singapore (2022)
5 Types Of Insurance You Can Get For Free In Singapore
Dengue Alert: 4 Affordable Insurance Plans To Get Yourself Protected
Online Banking: Easy Tips To Prevent Cyber Attacks And Safeguard Your Money
7 Work-From-Home Essentials For All Budgets


A flat white, an adventure-filled travel and a good workout is her fuel. Sue Mae enjoys sharing knowledge on personal finance while chasing the dream of financial independence.


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