Is MSIG’s Travel Insurance Good: Review, Pros & Cons

Last updated 22 August 2023
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Best in the market for: Overall comprehensive coverage, pre-existing medical conditions cover and regular discounts

Whether you’re purchasing Allianz travel insurance, Ergo travel insurance or FWD travel insurance, it always goes back to the basics of knowing if you’re sufficiently covered.

In this article, we’ll deep-dive into MSIG’s travel insurance to find out if it could be the best plan for your upcoming trip!

Mitsui Sumitomo Insurance Group (MSIG) features three tiers of travel insurance plans in each category (TravelEasy and TravelEasy Pre-Ex) to cater for different levels of coverage for all kinds of travel destinations and trip durations. Prices start from as low as S$22.

Summary

MSIG TravelEasy offers three plan levels: Standard, Elite and Premier. Premier provides the most extensive coverage and highest claim limits.

These plans have specific sub-limits for COVID-19 medical expenses overseas, varying by age group, with the Premier plan covering up to S$200,000.

In the event that you or a family member contracts COVID-19, leading to travel cancellation or postponement, MSIG TravelEasy offers reimbursement of up to $3,000 for travel inconveniences.

All plans include access to essential medical and travel assistance services.


What makes a good travel insurance plan?

When selecting the ideal travel insurance plan, here are critical factors you should consider to ensure comprehensive coverage and peace of mind during your travels:

  • Comprehensive coverage: A good travel insurance plan should cover a wide range of scenarios, including medical expenses, emergency medical evacuation, travel delays, and lost baggage.
  • Adventurous activities and lifestyle cover: If you plan to engage in adventurous activities, you’ll need travel insurance for sports. For example, MSIG’s Elite and Premier plans offer coverage for activities like paragliding, bungee jumping, diving, snowboarding and more.
  • Coverage for travel inconveniences: You should also get travel insurance with trip cancellation coverage and protection for other inconveniences, such as delays and baggage loss.
  • Personal accident and liability coverage: Protection against personal accidents and liability is essential. For example, the MSIG TravelEasy Standard Plan provides personal accident coverage up to $150,000, while the Elite and Premier plans offer higher limits.
  • Flexibility with optional add-ons: A good travel insurance plan should allow you to add optional benefits tailored to your specific needs. 
  • Affordable premiums: A good travel insurance plan should provide comprehensive coverage without being prohibitively expensive.

MSIG insurance plans and pricing

MSIG Travel Insurance offers savvy travellers choices that best suit their travel needs.

  • The Standard Plan is a no-frills package for budget-conscious individuals or individuals who already have other personal insurance.
  • The Elite and Premier Plans cater to travellers who want more comprehensive coverage and those who are travelling for specific purposes like a bridal shoot or sports activities.
  • TravelEasy Pre-Ex Plans are tailored to the unique needs of travellers with pre-existing conditions.

Please review the full list of benefits and exclusions in the policy wording.

Plan Type
Cancellation
Medical Coverage (overseas)
Bags/Belongings
TravelEasy Standard
S$5,000
S$250,000 
S$3,000
TravelEasy Elite
S$10,000
S$500,000  
 S$5,000 
TravelEasy Premier S$15,000 S$1,000,000   S$7,500

 

The TravelEasy Standard plan offers essential coverage for budget-conscious travellers, with up to $5,000 for cancellations, S$250,000 for medical coverage overseas and S$3,000 for bags and belongings. This plan is ideal for those looking for basic protection without additional frills.

On the other hand, the TravelEasy Elite plan provides a higher level of coverage, including up to S$10,000 for cancellations, S$500,000 for medical coverage overseas and S$5,000 for bags and belongings. If you need higher claim limits or you’re planning adventurous activities, this plan will provide you with more comprehensive coverage than the basic variant.

Finally, the TravelEasy Premier plan offers the most extensive coverage, with up to S$15,000 for cancellations, S$1,000,000 for medical coverage overseas and S$7,500 for bags and belongings. This plan is perfect for frequent travellers, families and those who need top-tier protection for their trips.

 

Lifestyle Cover (only available for Elite and Premier Plans)

MSIG’s Elite and Premier Plans come with a Lifestyle Cover which includes the following:

  • Adventurous Activities Cover
  • Golfer’s Cover
  • Unused Entertainment Ticket
  • Rental Vehicle Excess
  • Returning a Rental Vehicle
  • Domestic Pets Care
  • Home Content

The claim limits for these travel insurance benefits can range from $50 to $15,000. Make sure to review the list of exclusions in the policy wording.

 

TravelEasy Standard Plan

MSIG TravelEasy Standard Plan is an ideal travel insurance for individuals who are looking for bargain deals with no-frills cover. However, note that the Standard Plan excludes some benefits:

  • Maternity Medical Expenses Overseas
  • Overseas ICU Hospitalisation Daily Benefit
  • Wedding Clothing and Accessories
  • Fraudulent Use of Credit Card
  • Credit Card Outstanding Balance
  • Legal Expenses for Wrongful Arrest or Detention, etc.

In terms of travel inconveniences, Standard Plan offers a maximum claim limit of S$600 for baggage delay (at S$150 for every six hours of baggage delay). Personal accident coverage is at S$150,000. For more details, please read the list of exclusions in policy wording.

 

TravelEasy Elite Plan

Choose MSIG’s TravelEasy Elite Plan if you need international car hire insurance. This tier is also ideal if you’re planning for an adventurous/ golf activity or travelling for a wedding shoot. This plan offers Vehicle Rental Excess Cover with claim limits of S$1,000, Adventurous Activities Cover/ Golfer’s Cover as well as a separate benefit for Wedding Clothing and Accessories. In terms of baggage delay, the benefit limit is capped at S$1,000 (at S$200 for every six hours of baggage delay). Personal accident coverage is at S$200,000.

 

TravelEasy Premier Plan

MSIG’s TravelEasy Premier Plan is the one with the highest claim limit out of the three types of plans, it also offers Lifestyle Covers as well as some of the additional insurance benefits (which are not available on Standard Plan). The car rental excess cover is capped at S$1,500, baggage delay benefit limit is capped at S$1,500 (at S$250 for every six hours of baggage delay) and personal accident coverage is capped at S$500,000.

 

TravelEasy Pre-Ex Benefit

This is the extension of the three travel insurance plans above (with additional premiums) to cover claims relating to an acute onset of a pre-existing medical condition during your trip overseas. Under MSIG’s Pre-Ex critical care, coverage for overseas medical expenses (pre-existing condition) is at S$75,000, S$100,000 and S$150,000 for Standard, Elite and Premier plans respectively. There is also a sub-limit of up to S$200,000 for emergency medical evacuation and repatriation.

 
TravelEasy Elite Plan
Industry Mid-Tier Plan Average
1 week ASEAN
S$35
S$33
1 week Asia
S$43
S$41
1 week Worldwide S$58  S$59
Annual ASEAN S$248  S$206
Annual Asia S$280 S$242
Annual Worldwide S$388 S$332

 


How Much Do MSIG’s Travel Insurance Policies Cost?

Let’s review pricing comparisons across various MSIG travel insurance plans (basic/ mid-tier/ top shelf) for both Single Trip and Annual Trip.

 

TravelEasy Standard Plan

  TravelEasy Standard Plan    Industry Basic Plan Average
1 week ASEAN S$26 S$26
1 week Asia S$32 S$32
1 week Worldwide S$46 S$46
Annual ASEAN S$180 S$149
Annual Asia S$216 S$208
Annual Worldwide S$308 S$282

 

TravelEasy Elite Plan

  TravelEasy Elite Plan Industry Mid-Tier Plan Average
1 week ASEAN S$35 S$33
1 week Asia S$43 S$41
1 week Worldwide S$58 S$59
Annual ASEAN S$248 S$206
Annual Asia S$280 S$242
Annual Worldwide S$388 S$332

 

TravelEasy Premier Plan

  TravelEasy Premier Plan Industry Top Shelf Plan Average
1 week ASEAN S$49 S$47
1 week Asia S$61 S$58
1 week Worldwide S$80 S$80
Annual ASEAN S$348 S$269
Annual Asia S$384 S$310
Annual Worldwide S$520 S$430

 

TravelEasy Pre-Ex Benefit

  TravelEasy Standard Plan TravelEasy Elite Plan TravelEasy Premier Plan TravelEasy Pre-Ex Plan Average
1 week ASEAN S$61 S$81 S$114 S$125
1 week Asia S$74 S$101 S$143 S$159
1 week Worldwide S$117 S$146 S$201 S$214

 

SingSaver's Exclusive MSIG TravelEasy Insurance Promotion: Enjoy 60% off Single Trip and 25% off Annual Trip plans when you apply now. Valid till 5 December 2024. T&Cs apply. 

Also receive:

  • Up to S$60 PayNow. Valid till 30 December 2024 5:30 pm. T&Cs apply. 
  • A chance to win a year's worth of free flights or up to S$160,000 in rewards.  Valid till 30 December 2024 5:30 pm. 

MSIG TravelEasy has been enhanced to provide better travel protection with over 50 benefits and COVID-19 coverage.

MSIG travel insurance coverage

MSIG Travel Insurance offers a wide range of travel insurance plans and is one of the few insurers offering pre-existing conditions coverage. MSIG offers savvy travellers choices that best suit their travel needs. For instance, the Standard plan is a no-frills package for budget-conscious individuals, or travellers who already have other personal insurance plans and want to review additional options. The Elite and Premier plans, on the other hand, cater to travellers who want more comprehensive coverage and those who are travelling for specific purposes such as a bridal shoot or sporting activities.

MSIG also recognises the needs of travellers with pre-existing conditions via their new TravelEasy Pre-Ex plans.

MSIG Travel Insurance Product Summary

Pre-Existing Medical Conditions Cover

Travellers with pre-existing medical conditions can review MSIG’s TravelEasy Pre-Ex Plans if they want insurance options that can still cover them.

Emergency Medical Evacuation

MSIG also provides travel insurance coverage for emergency medical evacuation with up to a maximum claim limit of S$1,000,000.

Public Transport Double Cover

If the insured person suffers an injury while travelling as a fare-paying passenger on board any public transport outside Singapore during the journey which, within 12 calendar months of its happening, is the only cause of death, the amount MSIG will pay will be double the claim limit for death provided under “Accidental death and permanent total disability” travel insurance clause.

Emergency Dental Expenses

MSIG travel insurance plans cover emergency dental treatment expenses which were paid outside Singapore/ dental treatment expenses upon return to Singapore (limited to 30 days after the insured person returns to Singapore) to restore healthy and natural teeth or a fractured jaw if a dentist reviews the case and decides this is necessary as a result of an injury suffered by the insured person during the journey outside Singapore.

Maternity-Related Overseas Medical Expenses

MSIG travel insurance plans also allow the insured to claim benefits for medical expenses incurred overseas due to pregnancy-related illnesses such as nausea and dizziness.

Medical and Travel Assistance Services (24 hours)

Mitsui Sumitomo Insurance Group can arrange the required worldwide medical and travel assistance services through its appointed assistance company to help the insured person in any emergency during their journey outside Singapore.

Exclusions under MSIG travel insurance

Medical Exclusions
Trip Inconvenience and Sports Exclusions
Pre-existing conditions, unless you purchased the MSIG TravelEasy Pre-Ex Plan War and terrorism exclusion
Childbirth/pregnancy-related complications     Radioactive contamination, chemical, biological, biochemical and electromagnetic weapons exclusion
Dental and medical treatment claims not classified as Medically Necessary     Damage or breakage of sports equipment while in use
Travelling against medical advice     No insurance benefit for losses of customer loyalty points used to pay for any part of your trip
Travelling for seeking medical treatment    

Items taken/ destroyed by customs or other officials



Should I buy MSIG travel insurance? Pros and cons

Pros

Cons

  • Unlimited emergency medical evacuation (across all travel insurance Plans)
  • Unlimited repatriation of mortal remains (across all MSIG Plans)
  • Loss of home content due to burglary
  • Claim exclusions on a variety of adventurous activities
  • No travel insurance benefit payable for preexisting conditions
  • MSIG offers no coverage for acts of terrorism

 


Detailed Review of MSIG Travel Insurance Coverage

Stella
I purchase travel insurance from this company and overall the claim was quite easy. After comparing several travel plan, this company offer the cheapest and benefit are just okay for me.

Joyce Yeo
I fell on an uneven sidewalk on my last day overseas, fracturing my 3 front teeth and abrasions on my face and knees. Tolerated the terrible pain to catch the flight back to seek medical treatment on arrival at the airport. The claim processing was fuss -free and quick, my sincere appreciation to Ms Angie Yee from Claims Service.

Ian Leong
Fast and easy process for the sign up of the travel insurance. Will definitely recommend my family and friends!

 

TravelEasy Standard Plan

The TravelEasy Standard Plan by MSIG is ideal for budget-conscious travellers seeking essential coverage without extra frills. This plan provides coverage for travel cancellations up to $5,000, overseas medical expenses up to $250,000, and baggage loss or damage up to $3,000. However, it excludes some claim benefits like maternity medical expenses overseas, ICU hospitalisation, and coverage for wedding clothing and accessories. This insurance plan is suitable for those who prefer basic protection at an affordable price, ensuring they are covered for the most common travel mishaps.

 

TravelEasy Elite Plan

MSIG’s TravelEasy Elite Plan offers a balanced mix of comprehensive coverage and affordability, making it suitable for travellers planning adventurous activities or special trips like wedding shoots. This insurance plan includes benefits such as vehicle rental excess cover up to $1,000, adventurous activities cover, golfer’s cover, and wedding clothing and accessories. It provides claim limits for travel cancellations up to $10,000, overseas medical expenses up to $500,000, and baggage loss or damage up to $5,000.

 

TravelEasy Premier Plan

The TravelEasy Premier Plan is MSIG’s most comprehensive insurance option, offering the highest claim limits and additional benefits. This plan includes car rental excess cover up to S$1,500, higher benefits for baggage delay and loss, and coverage for wedding clothing and accessories. It provides travel cancellation coverage up to S$15,000, overseas medical expenses up to S$1,000,000 and baggage loss or damage up to S$7,500. Get this plan if you’re a frequent traveller or you’re getting coverage for your family. This is the ideal choice when you need top-tier protection for all potential travel inconveniences and mishaps.

 

TravelEasy Pre-Ex Benefit

The TravelEasy Pre-Ex Benefit is an extension available for MSIG’s three plans, covering claims related to the acute onset of pre-existing medical conditions during your trip. It also provides emergency medical evacuation and repatriation coverage up to S$200,000. This insurance plan is perfect for travellers with pre-existing conditions seeking comprehensive medical coverage while abroad.


So, is MSIG’s travel insurance good?

MSIG offers a range of plans tailored to diverse needs, whether you're seeking basic protection or comprehensive coverage. This versatility makes this provider a strong contender in the travel insurance market.

Besides, positive reviews from customers in Singapore are a testament to MSIG's reliability, flexibility and exceptional service. Clients consistently praise this provider for how accommodating they are when it comes to enquiries and claims. 

The pros of MSIG travel insurance include robust medical coverage, protection against trip cancellations, and customisable add-ons for adventurous activities and family needs. However, some cons to consider are the exclusions for pre-existing conditions without the Pre-Ex add-on and the higher cost of premium plans.

If you're planning a simple getaway or an adventurous journey, secure your plans with MSIG today so you can travel with confidence.


How to claim

Submit your travel insurance claims through these MSIG channels:

Claims Hotline: 6827 7660

Email: claims@sg.msig-asia.com

Website: Submit your claim

MSIG Assist 24-hour hotline: +65 6323 8288

Address: 4 Shenton Way #21-01 SGX Centre 2, Singapore 068807


Looking for travel insurance deals?

 

We’ve got no lack of exclusive promotions to help you save even more!


Protected up to specified limits by SDIC.

Note: This is only product information provided. You may wish to seek advice from a qualified adviser before buying the product. If you choose not to seek advice from a qualified adviser, you should consider whether the product is suitable for you. Buying an insurance product that are not suitable for you may impact your ability to finance your future healthcare needs.

If you decide that the policy is not suitable after purchasing the policy, you may terminate the policy in accordance with the free-look provision, if any, and the insurer may recover from you any expense incurred by the insurer in underwriting the policy.


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