Subscription Modal Banner
Weekly newsletter subscription
Get SingSaver’s top tips and deals, plus an exclusive free guide to investing, sent straight to your inbox.

I agree to the terms and conditions and agree to receive relevant marketing content according to the privacy policy.

Success Tick Icon
Congratulations on successfully joining Singsaver Newsletter

Sompo Travel Insurance Review: A Standout Option For Miles Chasers

SingSaver team

SingSaver team

Last updated 14 October, 2022

Sompo's travel insurance has the usual safeguards, but stands out for its coverage of frequent flyer points and other unique benefits.


Sompo's TravelJoy travel insurance protects you against unexpected common mishaps. These include the loss of a passport, accidents, and baggage delays. That's not the end of it, though. It also includes coverage for reconstructive surgery due to burns, recuperation allowance due to accidental miscarriage, golf cover, and rental vehicle excess.

For policies issued on or after 20 July 2022, full vaccination is not required if the traveller fulfils the destination country's requirements and are not in breach of any government regulations. Travellers will only need to take a pre-departure COVID-19 polymerase chain reaction (PCR) test if it’s a requirement by the destination country.

Making this plan even more attractive would be coverage for loss of frequent flyer points and a unique Go Japan! Plan for visitors to the Land of the Rising Sun.

Here's everything you need to know about Sompo's Travel Insurance policy:

Summary of product

1. Emergency Medical Evacuation & Repatriation
Sompo will pay a reasonable cost of transportation and en-route medical care incurred for evacuation to the nearest registered medical institution or return to Singapore for medical treatment. For Go Japan!, Elite and Deluxe plans, this section is extended to cover pre-existing conditions.

2. Full Terrorism Cover
Full terrorism coverage is available (not applicable for Vital Plan).

3. Amateur Sports Coverage
Covers amateur sports such as hot-air balloon, sky-diving and underwater activities involving the use of underwater breathing apparatus.

4. Loss of Frequent Flyer Points 
Sompo will pay for loss of frequent flyer or similar travel points used by the Insured Person to purchase an airline ticket following Trip Cancellation or Postponement if the Insured Person is unable to recover the lost points from any other source.

5. Rental Vehicle Excess Cover
Pays for any excess or deductible that you are liable to pay for under the vehicle rental agreement with regards to the loss of or damage to the rental vehicle caused by an accident or theft of a rental vehicle during the rental period. Not applicable for Vital Plan.

6. Reconstructive Surgery Due to Burns
Sompo will reimburse medical expenses incurred in Singapore within twelve (12) months from the date of Accident for Skin Transplantation procedures due to Accidental burns sustained during Your Trip (must be certified by a Registered Medical Practitioner as medically necessary). This benefit is not applicable to Sompo's Vital Plan.

Pros and cons

Pros Cons
Full Terrorism Cover

Covers Loss of Frequent Flyer Points

Cashless services at 740 clinics and hospitals while travelling in Japan
Full Terrorism Cover is not applicable if Vital Plan is purchased

The payment of lost points are made only in the event of trip cancellation or postponement and the lost points could not be recovered from any other sources

No payment will be made due to claims for existing medical conditions

Policy exclusions

The list of exclusions for this policy include the following:

  • Routine physical examinations, health check-ups, or any other tests not related to the treatment or diagnosis of any Injury, Illness, or Sickness or any treatment of a preventive nature including vaccinations, treatment for obesity, weight reduction and weight improvement programmes
  • Any Infectious Disease which is announced or notified as an epidemic or pandemic by the health authority in Singapore or the Government of the Republic of Singapore; and a pandemic by the World Health Organisation (WHO)
  • Travel booked or undertaken against medical advice or for the purpose of obtaining medical treatment
  • HIV and/or any HIV related illness including AIDS and/or any mutant derivatives or variations thereof however caused
  • Detention, confiscation or destruction by customs or other officials or authorities
  • Losses for which insurance is prohibited by law
  • Any government intervention, prohibition or regulation
  • Claims arising from any fraudulent, dishonest or unlawful act committed by You
  • Health supplements, vitamins, prebiotics, probiotics and skin care products whether purchased over the counter or prescribed by a Registered Medical Practitioner
  • Engaging in aerial activities (except for hot-air ballooning) or air travel except as a fare-paying passenger in any fully licensed passenger carrying aircraft but not as a member of the crew nor for the purpose of any trade or technical operation in or on the aircraft

The full list of exclusions is available in the policy wording.

Types of plans

Sompo provides four tiers of travel insurance plans with different prices and levels of coverage - Vital, Deluxe, Elite, and Go Japan!. We will not be comparing the Go Japan! Plan below, as that is largely similar to the Deluxe Plan (except for Medical Expenses benefit), apart from the fact that it caters to Japan trips only. For more details, please read the full list of benefits and exclusions in the policy wording.

Plan Type Cancellation Medical Coverage (Overseas) Bags/Belongings
Vital S$5,000 S$150,000 S$3,000
Deluxe S$6,000 S$300,000 S$5,000
Elite S$15,000 S$1 million S$8,000

Vital Plan

If you seek basic travel insurance coverage without the frills, consider Sompo's Vital Plan. In terms of personal cover, both personal accident and medical expenses incurred overseas are capped at S$150,000 each. Travel inconveniences such as baggage delays are covered up to S$1,000 (capped at S$100 for every six hours overseas).

However, do keep in mind that most bonus coverage such as “Full Terrorism Cover”, “War Cover”, “ Leisure Underwater Activities”, “ Alternative Accommodation Arrangement”, “ Alternative Travel Arrangement” and “Rental Vehicle Excess Cover” does not apply to this plan.

Deluxe Plan

If you prefer a boost in your travel coverage, Sompo's Deluxe Plan features emergency medical evacuation or repatriation required due to pre-existing medical conditions. Baggage delay is covered up to S$1,000 (capped at S$200 for the first six hours while overseas and capped S$150 for the first six hours in Singapore, and S$125 per four hours while overseas after that).

Finally, personal accident coverage is capped at S$250,000. Additional offerings (different from Vital Plan) in the event of medical mishaps include “Double Hospitalisation Allowance Whilst Overseas In ICU Arising From An Accident”, “ Hospital Allowance For Hospitalisation In Singapore”, “ Additional Accommodation & Travelling Expenses”, and “Guardian For Return Of Dependent Children”.

Bonus cover such as “Full Terrorism Cover”, “War Cover”, “ Leisure Underwater Activities”, “ Alternative Accommodation Arrangement”, “ Alternative Travel Arrangement”, “Rental Vehicle Excess Cover”, “ Reconstructive Surgery Due To Burns”, “ Recuperation Allowance Due To Accidental Miscarriage”, and “Golf Cover” are also made available with the Deluxe Plan.

Elite Plan

As a top-shelf plan, Sompo Elite Plan offers the highest limit among the three tiers. It provides an extensive S$1 million Overseas Medical Coverage and Personal Accident Coverage of S$500,000 at a lower-than-the-average premium. The additional benefits from the Deluxe Plan are also covered in the Elite Plan, with some benefits given a higher limit.


We will look at prices across various plans (basic/mid-tier/top shelf) for both Single Trips and Annual Trips. For Sompo, ASEAN Countries exclude Cambodia, Laos, and Myanmar.

Basic Plan

Trip Type Sompo Vital Plan Industry Basic Plan Average
1 week ASEAN S$41 S$26
1 week Asia S$56 S$32
1 week Worldwide S$81 S$46
Annual ASEAN N/A S$149
Annual Asia N/A S$208
Annual Worldwide N/A S$282

Mid-Tier Plan

Trip Type Sompo Deluxe Plan Industry Mid-Tier Plan Average
1 week ASEAN S$51 S$33
1 week Asia S$71 S$41
1 week Worldwide S$103 S$59
Annual ASEAN N/A S$206
Annual Asia S$295 S$242
Annual Worldwide S$414 S$332

Top-Shelf Plan

Trip Type Sompo Elite Plan Industry Top-Shelf Plan Average
1 week ASEAN S$64 S$47
1 week Asia S$95 S$58
1 week Worldwide S$118 S$80
Annual ASEAN N/A S$269
Annual Asia S$389 S$310
Annual Worldwide S$482 S$430

How to make a claim

To make a claim, please call +65 6461 6555 for Sompo's customer service hotline. Alternatively, click here to access their claims portal. If you have the Sompo SG app on your iPhone or Android smartphone, you can submit a claim there as well.

Protected up to specified limits by SDIC.

Note: This is only product information provided. You may wish to seek advice from a qualified adviser before buying the product. If you choose not to seek advice from a qualified adviser, you should consider whether the product is suitable for you. Buying an insurance product that are not suitable for you may impact your ability to finance your future healthcare needs.

If you decide that the policy is not suitable after purchasing the policy, you may terminate the policy in accordance with the free-look provision, if any, and the insurer may recover from you any expense incurred by the insurer in underwriting the policy.

Read these next:
Travel Insurance Promotions and Discounts
5 Best Ways To Shop for Travel Insurance
Best Travel Insurance In Singapore (2021)
Ultimate Guide To Digital Multi-Currency Accounts (2021)
What Will Happen To Airfares After COVID-19?


At SingSaver, we make personal finance accessible with easy to understand personal finance reads, tools and money hacks that simplify all of life’s financial decisions for you.