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My Travel Insurance By American Express Review: Protect Both Your Trip and Your Miles

Ferlin Mok

Ferlin Mok

Last updated 24 January, 2024

Used miles for your air ticket? My Travel Insurance by American Express covers your miles and frequent flyer points. It’s one of the few plans that protect your hard-earned rewards.

Booking a dream vacation with hard-earned miles only to have it derailed by an unforeseen incident would be devastating. But you can safeguard your investment and peace of mind with the right travel insurance plan

In this post, we'll explain why My Travel Insurance by American Express is an ideal choice if you use miles or rewards points to book your upcoming trip.

Table of contents


What Is My Travel Insurance by American Express?  

My Travel Insurance is a paid travel insurance plan distributed by American Express (“Amex”). 

It is important to note that this is not the same plan as the free travel insurance Amex offers to its cardholders. As a paid plan, My Travel Insurance provides more comprehensive coverage than Amex’s complimentary plans

While distributed by Amex, the insurer for My Travel Insurance is Chubb Insurance Singapore Limited (“Chubb”). Chubb is Amex’s insurance partner and the company responsible for all aspects of the plan, including claims. 

My Travel Insurance is not restricted to Amex cardholders only. You can still purchase this travel insurance even if you do not have an Amex credit card.

Key details about My Travel Insurance:

Name of the plan 
My Travel Insurance 
Insurer 
Chubb Insurance Singapore Limited
Distributor
American Express International Inc.
Plan types available 
  • Single Trip - Per trip cannot exceed 183 days.
  • Annual Multi-Trip - Per trip cannot exceed 90 days.
A policy can be issued to an individual, couple, family, or group.
Who can be covered under this plan?
Singapore residents who are between 45 days old and 74 years old.

Note: A Singapore resident refers to a Singapore Citizen, Singapore permanent resident, work permit holder, employment pass holder, dependent’s pass holder, long-term social visit pass holder, or student pass holde
r. 
Please refer to the policy wording for more details.
COVID-19 coverage
Yes. The plan covers medical expenses overseas, trip cancellation, trip curtailment, and more due to COVID-19.
Does it cover pre-existing medical conditions?
No. The plan does not cover medical expenses caused by your existing health conditions. 
Indicative premium rates for single trip plans
Here are some examples of how much it’ll cost for each traveller for these popular travel destinations. 
  • 3-day-2-night to Malaysia: Starting from S$27
  • 7-day-6-night to Japan/Korea: Starting from S$54
  • 14-day-13-night to Europe: Starting from S$182
  • 14-day-13-night to USA/Canada: Starting from S$193

SingSaver Exclusive Promotion: Enjoy 50% off when you buy NOW. Also receive:

 
  • 1x 3GB Airalo eSIM before you fly with no minimum premium. Valid till 30 April 2024

  • Up to $50 worth of Grab Vouchers. Valid till 30 April 2024.
  • A chance to win an Apple Airtag (20 sets). Valid till 30 April 2024. T&Cs apply.

  • Receive a free ride to the airport with S$30 Grab voucher (min $60 premium) by the next day, limited quantities available. Valid till 15 April 8:59 am.

 

 

 

 


What Does My Travel Insurance Cover? 

My Travel Insurance has three tiers of coverage:

  • Basic Tier - Essential Plan
  • Mid Tier - Standard Plan
  • Top Tier - Superior Plan

The plans offer comprehensive benefits comparable to other top travel insurance options.

Basic plans from other providers often lack the well-rounded coverage of pricier options. However, My Travel Insurance's Essential Plan includes most of the key benefits travellers need, except rental vehicle excess coverage.

So, the Essential Plan provides robust protection if you are not renting a car.

Across all three plan types, My Travel Insurance has unique standout benefits worth highlighting.  


Standout Benefit #1: Double Public Transport Cover

Most travel insurance doesn’t offer this benefit for its basic plan. But My Travel Insurance offers this even for its basic Essential Plan

If you want high death and disability insurance payout for yourself and your dependents if you meet with an accident during your trip, this is a good benefit to look out for.   


Standout Benefit #2: Return of Minors 

My Travel Insurance's basic Essential Plan includes a generous benefit that some other insurance providers don't offer even in their top-tier plans, and that is the “Return of Minors” benefit.

This benefit covers the cost of a round-trip economy airline ticket and hotel accommodation expenses for a family member to fly over and accompany your children back to Singapore if you are hospitalised during your trip. It's a useful protection for parents travelling with kids.

See also: Best Family-Friendly Holiday Destinations In Asia

Summary of Benefits in My Travel Insurance
Available in all three plan types - Essential Plan, Standard Plan and Superior Plan
  • Accidental death & permanent disablement
  • Double accidental death & permanent disablement payout due to taking public transport
  • Overseas medical expenses and accidental dental expenses
  • Overseas medical expenses related to pregnancy
  • Overseas daily hospital income
  • Compassionate visit overseas by one family member, relative, or friend
  • Return of minors 
  • Emergency telephone charges
  • Emergency medical evacuation & repatriation
  • Repatriation of mortal remains
  • Personal liability
  • Legal expenses
  • Travel cancellation, curtailment, delay, postponement, and misconnection 
  • Flight diversion and overbooked
  • Loss of deposit due to bankruptcy of travel agent
  • Loss of frequent flyer points
  • Loss or damage to personal property and baggage
  • Baggage delay 
  • Loss of personal money & travel documents
  • Fraudulent credit card usage
  • Credit card outstanding balance
  • Kidnap / Hostage 
  • Hijack of public conveyance
  • COVID-19 cover for overseas death, overseas medical expenses, overseas hospital daily income, overseas quarantine daily benefit, emergency medical evacuation & repatriation, repatriation of mortal remains, travel cancellation and curtailment
  • 24-hour worldwide medical emergency assistance hotline
  • 24-hour travel advice hotline 
  • Terrorism extension
  • Automatic extension of cover if insured is sick or injured while overseas
Optional Benefits that you can add on at a slight additional cost 
  • Winter Sports - Ski equipment, piste closure, unused ski equipment hire, lift passes and ski school expenses, replacement of ski pass or ski lift pass
  • Golf - Golf equipment, Hole-In-One, unused green fees
Available only in Standard Plan and Superior Plan
  • Loss or damage to home contents
  • Rental vehicle excess
  • Rental vehicle return
  • Pet cover

Standout Benefit #3: Travel Cancellation Benefit

Its travel cancellation benefit starts from S$5,000 for basic Essential Plan, and goes all the way up to S$20,000 for its top Superior Plan. It is one of the highest travel cancellation benefits in travel insurance plans.

See also: Best Travel Insurance For Trip and Flight Cancellation

Singlife Travel Insurance Promotion:

Single Trip: Enjoy a 25% discount when you use the promo code TRAVEL25 for Single Trip. Valid till 30 April 2024. T&Cs apply.

Annual Trip: Use promo code ANNUAL20 to get 20% off Annual Trip plans and get up to SGD 100 UNIQGIFT Vouchers from Singlife. Valid till 14 April 2024. T&Cs apply.

Earn a total of 4 miles per S$1 spend on your premium. Valid till 2 May 2024 8:59 am. and T&Cs apply.


Standout Benefit #4: Loss of Frequent Flyer Points  

Many travellers are unaware that most travel insurance plans do not reimburse frequent flyer or reward points if a trip is cancelled. It often comes as an unpleasant surprise when filing a claim.

However, My Travel Insurance covers trips booked with miles or reward points.  

With this benefit, you don’t have to worry about losing your hard-earned points when you have to cancel your trip due to specific reasons, such as becoming medically unfit to travel. It provides peace of mind that your points won’t go to waste. 

See also: 8 Ways to Redeem Expiring KrisFlyer Miles


Standout Benefit #5: Fraudulent Credit Card Usage

Having fraudulent credit card usage coverage in your travel insurance provides essential financial protection. 

If your credit cards are stolen or subject to fraudulent charges during your trip, this benefit reimburses you for those unauthorised transactions up to the stated limit. 

With rising fraud and cybercrime, this safeguard ensures you don’t foot the bill for unlawful activity outside your control. This peace of mind lets you travel confidently, knowing your finances are protected if you fall victim to credit card fraud abroad.

See also: 4 Things To Do When Credit Card Details Get Stolen


Standout Benefit #6: Covers a Wide Scope of Sports and Activities

Travelling allows us to try activities we can’t do back home in Singapore. When travelling, people often enjoy outdoor adventures like trekking, hot air ballooning, snorkelling, scuba diving, and skiing. My Travel Insurance is a great option for those looking to engage in sports and activities during their trip. 

This plan covers adventurous sports and activities during your travels, as long as you do them for leisure and not professionally. You also need to be under the supervision of a licensed instructor and use licensed operators.

But it’s important to check the full policy details for specifics on what’s covered and the terms. Calling Chubb’s customer service hotline for Amex’s policies at +65 62990988 can clarify if an activity is insured. 

Some popular outdoor activities covered under the plan include: 

Outdoor Activities Covered by My Travel Insurance
Aerial Activity 
Hot air balloon
Sky diving 
Paragliding, hang gliding or parachuting
Bungee jumping

Water Sports 
Scuba Diving
Snorkeling 
Jet skiing
White water rafting
Winter Sports 
Skiing 
Snowboarding 

Others
Hiking or trekking
Rock climbing
Marathons

Pros and Cons of My Travel Insurance

Pros
Cons
  • The Essential Plan provides comprehensive coverage, even as a basic tier plan.
  • High travel cancellation benefit starting from S$5,000 to S$20,000. 
  • Covers you for the loss of frequent flyer points used for air tickets or hotel accommodation.
  • It has a fraudulent credit card usage benefit to safeguard you from financial loss due to credit card fraud overseas.
  • COVID-19 coverage is included in the plan.  
  • The plan has a generous scope of coverage for leisure sports and activities.
  • Reduced overseas medical coverage for individuals over 70 years old.
  • The plan includes coverage for COVID-19, and you can't take it out even if you don't need it.
  • Essential Plan doesn't include rental car excess cover. If you want this coverage, you must choose at least the Standard Plan. 
  • The plan does not cover your medical expenses overseas if a pre-existing medical condition causes it. 

SingSaver's Exclusive MSIG TravelEasy Insurance Promotion: Get up to 40% off when you buy NOW! Valid till 30 April 2024. Also receive:

  • A free ride to the airport with S$30 Grab voucher (min $60 premium) by the next day, limited quantities available. Valid till 15 April 8:59 am.

MSIG TravelEasy has been enhanced to provide better travel protection with over 50 benefits and COVID-19 coverage.


Exclusions

Like most travel insurance in Singapore, My Travel Insurance will not cover claims arising from: 

  • Pre-existing medical conditions
  • Mental illness
  • Pregnancy or childbirth
  • Use of alcohol or drugs
  • Dangerous sports or activities, and sports done in a professional capacity (i.e. you are being paid)  
  • War or terrorism
  • Travel against medical advice
  • Illegal acts
  • Epidemics or pandemics

The policy wording has a complete list of the policy’s exclusions. 


How to Claim From My Travel Insurance? 

Filing a travel claim often involves lengthy paperwork. However, My Travel Insurance makes it straightforward and hassle-free through their online claim reporting portal.

To file a claim, simply report it through the portal within 30 days of the incident. Chubb, the insurer, handles claims for this plan.

The portal also allows you to check the status of submitted claims so you can stay updated on their progress.


How Is My Travel Insurance Different From the Complimentary Travel Insurance by American Express?

American Express cardholders can enjoy free travel insurance when they charge full travel fares to these cards:

This complimentary coverage provides a good basic level of protection overseas.

However, like most free credit card travel insurance, it has lower limits and less comprehensive benefits compared to paid plans. For more robust coverage, purchasing a dedicated travel insurance policy like My Travel Insurance is better.

My Travel Insurance offers more extensive protections and higher coverage limits than free Amex plans. 

See also: Best American Express Credit Cards in Singapore


Conclusion 

Although My Travel Insurance is not the most budget-friendly option on the market, it distinguishes itself with a comprehensive range of benefits, particularly its coverage for frequent flyer points, miles, and other reward points. If you've booked your trip using these points, My Travel Insurance is highly recommended as your preferred travel insurance.

That said, it always helps to compare plans. SingSaver's user-friendly comparison tool lets you easily view rates and coverage from multiple providers side-by-side, saving you the hassle of scouring through individual provider’s websites. 

Booking through SingSaver scores you exclusive discounts and rewards you won't find anywhere else.

I hope this review has been helpful as you search for the ideal travel insurance. Don't hesitate to share this post with friends and family - planning a worry-free vacation is much easier with the right information. Safe travels!

A financial adviser by day and wordsmith by night. She advocates building wealth on a sturdy insurance foundation. Simplifying personal finance is her expertise. When she's not buried in numbers and policy contracts, catch her immersed in a good book, mastering languages, or cheering on her beloved LoL team.

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